Senior Product Manager

Doccla UK Limited; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private health insurance

Employee stock options

Hybrid remote options

25 days annual leave

London HQ perks

Job summary

Doccla is seeking a Senior Product Manager to lead the voice AI and multi-channel engagement initiatives within its hybrid London-based team. You will own outcomes, run experiments on real patient data, and navigate a regulatory-enabled SDLC to ship safe, scalable care solutions.

You'll collaborate with engineers, clinicians, and product marketing to shape a patient-first strategy, measure impact, and continuously improve the service at NHS scale.

Qualifications

• Strong track record as a PM with sharp product taste and judgement.
• Shipped and iterated on an AI product with real users.
• Experience in a technology startup or scale-up.
• Ran experiments on large data sets.
• Excellent communication skills.
• AI-native and able to evaluate AI outputs critically.
• Curiosity and determination to deliver impact.

Responsibilities

• Own the voice AI product and multi-channel engagement campaigns.
• Orchestrate activities at scale while navigating regulatory paths.
• Drive design for digitally excluded patients and run service-scale experiments.
• Collaborate with engineers to shape work and ship features.
• Lead discovery with timeboxed decisions and clear outcomes.

Skills

PM track record

AI product delivery

Startup/scale-up experience

Experimentation on data

Excellent communication

AI tooling familiarity

Curiosity & drive

Job description

A Bit About Us

We're Doccla, and we're redefining where and how healthcare is delivered.

Our Virtual Ward, Remote Monitoring and Proactive Care solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey, from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and support health systems across the UK, Ireland and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We're backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

Why Join Us?

This is your chance to join Doccla at a key stage in our growth.

We're building the category leader in Virtual Care and Remote Patient Monitoring. You'll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.

We're solving real problems for patients and health systems, and growing fast. We are scaling and the trajectory is steep. Steep is where careers are made.

What You’ll Do as a Senior Product Manager

The mission

Find innovative ways to engage the patients that traditional digital methods leave behind. Our patients are often older, frequently unwell, and many have never used an app. The industry answer is a better onboarding flow. That does not work here. Your job is to find what does, at scale.

If patients do not engage, nothing downstream works. Engagement is how the service delivers results and how we prove them to NHS clients and commissioners.

Nobody else is doing this. Voice AI reaching digitally excluded patients inside a regulated medical device, at NHS scale, has no playbook to copy. You will be working it out.

What you'll own

• Our voice AI product

• Multi-channel engagement campaigns

• Orchestrating all of it at scale

• The regulatory path for everything you build

How the PM role is changing here

The job is not what it was three years ago. You will not be expected to ship code. Everything else is in scope.

Market engagement, user research, prototyping and testing ideas, generating production-level designs, deep data analysis, building and running evals, enabling and tracking delivery, testing, go-live plans, product marketing.

We are looking for expert generalists. People who spot a gap and step into it rather than waiting for the right function to exist. People who instinctively reach for AI to assist them, and who have the critical judgement not to accept its first answer.

What you'll do

The parts that are specific to this role

Develop evals Our voice and generative AI products meet real patients every day. You will mine that real-world data for failure modes, build evals that catch them, and use them to drive measurable improvement. This is the core loop for any AI product and you will own it.

Design for the digitally excluded Get properly close to them: listen to real calls, sit with patients in person, talk to the HCAs and clinicians who care for them. Then design engagement that meets them where they are, not where a product manager would like them to be.

Run experiments at service scale Channel, timing, wording, sequencing, voice. Design experiments that produce a real signal across thousands of patients, read the results honestly, and kill your own ideas when the data says so.

Navigate the regulatory landscape Doccla is a CQC registered care provider and medical device manufacturer. You will work inside our SDLC and meet medical device, infosec and clinical governance standards. This is not something you hand to a compliance team, it is part of designing the product. Prior experience is useful but not required. Learning it and embracing it at Doccla is non-negotiable.

Orchestrate across a live service Changes land in a running care service with patients, clinicians and clients depending on it. Sequence them so the service keeps working while it improves.

The parts we'd expect of any senior PM

• Own outcomes. Define, track and own your metrics and KRs. Accountable for whether the number moves.

• Frame problems. Root cause first, and problem statements sharp enough to know when they are solved.

• Set the focus. Right bets, tight roadmap, say no clearly and often.

• Lead discovery. Time boxed, ending in decisions rather than a document.

• Enable delivery. Go beyond the role to get things shipped and live with real users.

• Generate insights. Evaluate impact after the fact and let it shape what comes next.

• Partner with engineers. In early, not at handover. Shape work clearly, then get out of the way.

• Communicate. Clearly, to all stakeholders, continuously.

What We’re Looking For

Must have

• A strong track record as a PM, with sharp product taste and judgement

• Shipped and iterated on an AI product to real users (not a prototype or an internal demo)

• Worked in a Technology start-up / scale-up

• Ran experiments on large data sets

• Excellent communication skills

• AI-native in the way described above: you use these tools daily, and you check their work

• Curiosity, paired with determination to get things done

Nice to have

• Building and running evals from real-world data

• Working in regulated environments

• Working in Health-tech

Hybrid. Minimum one day a week at our London HQ.

How We Work

We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.

To thrive here, you’ll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback.

We’re a hybrid team, with offices in London, Denmark, Germany. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some of our teams are fully remote, depending on the team and responsibilities. This includes our Engineering, Clinical & Patient Support teams.

What You’ll Get

Annual Leave & Holidays

• 25 days annual leave + up to 8 UK bank holidays [this varies depending on the role]

• Option to buy or sell holidays

Remote Working

• Flexible remote options

• Remote working stipend

Financial Benefits

• Employee stock options

• 4% pension on full basic pay

• 4x salary life insurance

Health & Wellness

• Private health insurance

• 4 months full pay for birthing parent*

• 4 weeks full pay for non-birthing parent*

• Phased return back to paid work

• Sick pay

In-Office Perks (London HQ)

• Free daily lunch

• Pet-friendly office

Other Benefits

• £500 L&D budget per person

• Cycle to work scheme

Via Smart Health

• 24/7 GP appointments

• Mental health support

• Nutrition & fitness advice

• Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base + stock options), with half-year and annual performance reviews

• The chance to work on patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies

• Opportunities for growth and leadership we want you to challenge the status quo, own your impact, and continue developing, with our full support

Diversity at Doccla

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.

We’re committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles. It is an offence to apply for such work if you are barred from working with children or vulnerable adults.