Patient Support Agent - 6 Months FTC

Doccla; Greater London; Remote; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Remote working stipend of £200

25 days annual leave + bank holidays

Private health insurance

Employee stock options

Job summary

A leading telehealth company in the UK is looking for a Patient Support Agent to provide patient and clinician support, handle queries, and ensure data confidentiality. The ideal candidate should have excellent communication skills, be a reliable team player, and be willing to work full-time with flexible hours. This role is a fixed-term contract for 6 months with potential for extension, offering a salary of £28,000 pro-rata and multiple benefits including stock options and flexible remote work.

Qualifications

• Previous healthcare experience preferred but not essential.
• Full‑time availability, working 5 days per week including weekends.
• Capable of learning new systems and software.

Responsibilities

• Provide support and help resolve queries for patients and clinicians.
• Securely handle confidential patient data in a regulated environment.
• Mentor and coach new joiners to the team.

Skills

Excellent verbal and written communication skills

Collaborative team player

Proficient in operating computer systems

Tools

CRM/ticketing system

Job description

🌍 A Bit About Us

We’re Doccla, and we’re redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long‑term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical‑grade devices, logistics, patient onboarding, EHR integration, and an end‑to‑end clinical platform built around real‑world workflows.

We currently work with over 60% of NHS ICBs and support health systems across the UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

🚀 Why Join Us?

This is your chance to join Doccla at a key stage in our growth. We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission‑driven team that combines expertise across clinical, technical, commercial, and operational domains.

We’re solving real problems for patients and health systems—and growing fast.

🧑⚕️ What You’ll Do as a Patient Support Agent

• Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices.
• Clearly communicate with both clinicians and patients via phone calls and emails. Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance.
• Securely and sensitively handle confidential patient data within a highly regulated environment.
• Be a support network for colleagues during challenges and mentor and coach new joiners to the team.
• Share successes, challenges and ideas to ensure our patients remain the focal point of our business.

✅ What Experience You’ll Bring To The Team

• Previous healthcare experience preferred but not essential. Previous experience using a CRM/ticketing system.
• Humble, positive and committed attitude.
• Collaborative and reliable team player.

💡 What We’re Looking For

• Excellent verbal and written communication skills.
• Full‑time availability, working 5 days per week inclusive of rotational evenings, weekends and bank holidays.
• Access to reliable Wi‑Fi network able to support clear video calling (the role is remote).
• Proficient in operating computer systems and related technology.
• Capable of learning new systems and software.
• An individual who enjoys the experience of working in a fast‑paced and constantly changing environment.
• Training is provided remotely.
• Please note this is a Fixed Term Contract for 6 months - with the potential to extend.

The salary for this role is £28,000 Pro Rata Per Annum.

🧠 How We Work

We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.

To thrive here, you’ll need a can‑do attitude and an action‑oriented approach, along with a willingness to learn and grow through open feedback.

We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London‑based and enjoys in‑person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet‑friendly space. Some roles are fully remote, depending on the team and responsibilities.

🎁 What You’ll Get

Annual Leave & Holidays

25 days annual leave + up to 8 UK bank holidays.

Option to buy or sell holidays.

Remote Working

Flexible remote options.

£200 remote working stipend.

Financial Benefits

Employee stock options.

4% pension on full basic pay.

4x salary life insurance.

Health & Wellness

Private health insurance.

4 months full pay for birthing parent*.

4 weeks full pay for non‑birthing parent*.

✓ Sick pay.

In‑Office Perks (London HQ)

Free daily lunch.

Pet‑friendly office.

Other Benefits

£500 L&D budget per person.

Cycle to work scheme.

Via Smart Health

24/7 GP appointments.

Mental health support.

Nutrition & fitness advice.

Second opinions & health checks.

🏆 In Return for Your Hard Work

• A competitive compensation package (base + stock options), with half‑year and annual performance reviews.
• The chance to work on patient‑first, system‑level healthcare challenges in one of Europe’s leading healthtech companies.
• Opportunities for growth and leadership—we want you to challenge the status quo, own your impact, and continue developing, with our full support.

🤝 Diversity at Doccla

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.

We’re committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

🔐 Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.