Senior Product Learning Manager

Currys Ltd; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading retailer in technology is seeking a Senior Product Learning Manager to lead the development of the UK&I Product Learning strategy. The role involves managing learning initiatives, developing content, and fostering a high-performing team, all aimed at enhancing customer experience. This position offers opportunities for hybrid working, industry discounts, and significant career development in a collaborative environment.

Benefits

25 days of annual leave plus bank holiday entitlement

Private Medical Insurance

Life Assurance

Colleague Discounts on Tech

Access to Champion Health

Qualifications

• Experience managing a high-performing product learning team.
• Proven track record of delivering effective learning initiatives.
• Excellent stakeholder engagement and management abilities.

Responsibilities

• Develop and implement product learning strategy aligned to business goals.
• Lead the design of engaging learning content including e-learning modules.
• Track learning metrics to measure program effectiveness.

Skills

Team Management

Stakeholder Engagement

Learning Content Development

Creative Development

Analytical Skills

Tools

Learning Management System (LMS)

AI Authoring Tools

Video Platforms

Job description

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The Senior Product Learning Manager will play a critical role to lead the development and execution of the UK&I Product Learning strategy for the business. The role will have the responsibility for managing a small product learning team who will be instrumental in ensuring our stores teams have the knowledge and skills necessary to provide expert advice and product knowledge to our customers.

At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Role overview:

Key Role Responsibilities:

• Develop and implement a product learning strategy aligned to business goals and will ensure good customer outcomes.
• Conduct learning needs analysis to identify knowledge and skill gaps related to new and existing technology products.
• Lead the design and development of engaging and effective learning content including e-learning modules, videos, documents and instructor led training materials.
• Evaluate and select and learning technologies and tools (LMS, AI authoring, video platforms) to optimise learning delivery.
• Establish and track key learning metrics to measure the effectiveness and impact of learning programs.
• Communicate effectively with stakeholders on learning plans, progress and results.
• Overall accountability for the product learning team, fostering a collaborative and high-performing environment.

Key Skills, & Experience

• Experience of managing a high-performing team of product learning specialists.
• Highly collaborative and able to build strong working relationships.
• Proven track record of designing product Learning initiatives that have delivered clear business results
• Creative and innovative in developing engaging learning experiences.
• Experience with various learning content development tools.
• Excellent stakeholder engagement, management and influence.
• Experience of managing external vendors.
  Competent analytical & numeric capabilities, including budget management.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
• Private Medical Insurance
• Life Assurance
• Fantastic Colleague Discounts on Tech with Currys and iD Mobile
• Access to Champion Health
• Hybrid Working (with an expectation to meet in person 2-4 times per month)

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.