Senior Product Enablement Manager

Phorest; Leatherhead; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Employee assistance program

Bike to work scheme

Pension

Life Assurance

Income Protection

Learning & Development

Job summary

Phorest is seeking a Senior Product Enablement Manager to lead the global product enablement and education strategy within the Product Operations team. You will educate customer-facing teams for new launches, develop scalable learning pathways, and drive adoption through governance of Pendo and knowledge systems.

You will partner across Product, Product Marketing, Education, Support, Success, Growth, Sales, and regional teams to ensure consistent messaging and measurable customer value across

Qualifications

• 7+ years’ experience in Product Enablement or related SaaS discipline.
• Strong cross-functional collaboration across Product, Marketing, Education, Support, Success, Growth, Sales.
• Proven ability to translate product capabilities into scalable enablement programs.
• Experience with digital adoption platforms (such as Pendo) and product analytics.
• Exceptional communication and storytelling skills for varied audiences.

Responsibilities

• Shape global product education and launch readiness at Phorest, helping teams confidently bring new features to life.
• Own Phorest’s global product enablement and education strategy.
• Prepare customer-facing teams for new product launches with collateral, guidance, and systems to onboard, support, and grow adoption.
• Design learning pathways, training programs, playbooks, and self-service knowledge ecosystems.
• Own product content lifecycle standards for Jira, Notion, release notes, and feature catalogues.
• Define success metrics and leverage data to diagnose adoption barriers and drive improvements.
• Serve as a senior product expert across Phorest products, leveraging AI to scale enablement.

Skills

Product Enablement

Product Operations

Customer Enablement

Product Adoption

SaaS discipline

Stakeholder management

AI scaling

Digital adoption

Data-driven analytics

Communication skills

Tools

Pendo

Notion

Jira

Product analytics tools

Job description

• Shape global product education and launch readiness at Phorest, helping teams confidently bring new features to life and deliver more value to salons and med-spas
• We’re looking for a Senior Product Enablement Manager to join our Product Operations team and own Phorest’s global product enablement and education strategy
• Sitting within Product Operations, this senior individual contributor will ensure our product investments translate into confident teams, successful launches, and measurable customer value
• You will play a key role in educating and preparing customer-facing teams for new product and feature launches—ensuring they have the knowledge, supporting collateral, guidance, and systems to confidently onboard, support, and grow customer adoption
• Partnering across Product, Product Marketing, Education, Support, Success, Growth, Sales, and Regional teams, you will establish scalable standards, establish our end-to-end product content strategy, drive digital adoption via tools like Pendo, and leverage AI to scale operational efficiency
• This is a high-impact opportunity to shape internal product education, scale knowledge systems, and optimize product adoption globally
• Global Strategy & Governance: Define and evolve Phorest’s global approach to product enablement, launch readiness, and internal education. Establish scalable frameworks and governance that enable consistent execution across functions and regions
• Launch Readiness & Change Management: Partner across Product, Product Marketing, Release & Launch Operations, and regional teams to translate product strategy into clear launch plans, ensuring customer-facing teams are fully equipped to operationalize new capabilities
• Scalable Education & Knowledge Systems: Design learning pathways, training programs, playbooks, and self-service knowledge ecosystems that build product capability, streamline PM onboarding, and reduce operational reliance on Product Managers
• End-to-End Product Content Strategy: Own Phorest’s product content lifecycle—defining standards for Jira, Notion, release notes, feature catalogues, and release communications to ensure consistent product messaging across all internal and external touchpoints
• Digital Adoption & Pendo Governance: Own the strategy and operating standards for Pendo and in-product guidance, utilizing digital adoption interventions to drive activation, engagement, and sustained feature usage
• Data-Driven Outcomes & Feedback Loops: Define success metrics for enablement initiatives, combining product data, customer insights, and frontline feedback to diagnose adoption barriers and deliver targeted education programs
• Product Expertise & AI Scaling: Serve as a senior product expert across Phorest products and industry workflows, while leveraging AI, automation, and operational improvements to increase enablement leverage and self-service

Benefits

• Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
• As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
• We help you travel by providing a bike to work scheme as well as tax saver transport tickets
• We care for your family and provide Enhanced Maternity and Paternity benefits
• We grow our own timber! We provide a great learning environment including an extensive onboarding program
• Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
• We don’t believe in formal dress codes. We prefer causal things

Strong analytical capability, using quantitative product/customer data and qualitative insight to identify knowledge gaps and drive solutionsA growth mindset and comfort using AI, automation, and modern tools to optimize operational scale and self-serviceDeep expertise in designing scalable enablement, education, knowledge, or digital adoption programsProven ownership of a strategic, cross-functional domain with significant organizational impact and a track record of driving complex product launches and change managementExceptional communication, facilitation, and storytelling skills, with the ability to translate complex product capabilities for various internal and external audiences7+ years’ experience in Product Enablement, Product Operations, Customer Enablement, Product Adoption, Customer Success Operations, Learning, or a related SaaS disciplineStrong product, customer, and commercial acumen with the ability to connect product capabilities to business outcomes and customer valueProven ability to influence senior stakeholders, build alignment, and deliver cross-functional outcomes without direct authorityHands-on experience with digital adoption platforms (such as Pendo) and product analytics tools