People Operations Specialist

Phorest Software; England; Remote; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private healthcare

Wellness Days

Employee assistance program

Free online GP service

Competitive Compensation

Employee Share Purchase Scheme

Life Assurance

Bike to work scheme

Tax saver transport tickets

Enhanced Maternity and Paternity Benefits

Development programs

3 moving days

Job summary

A growing technology firm in the UK is seeking a People Operations Specialist to manage their HRIS and improve people processes, leveraging technology and AI. The ideal candidate will have over 5 years of experience in People Ops or HR Systems, focusing on data integrity and benefits management. The role comes with competitive compensation and a comprehensive benefits package that includes private healthcare, financial well-being resources, and development opportunities.

Qualifications

• 5+ years of experience in People Ops, HR Ops, or HR Systems.
• Experience with HRIS management and improvements.
• Capability to analyze people data and create reports.

Responsibilities

• Own and manage the HRIS (HiBob) end-to-end.
• Design scalable, globally relevant People processes.
• Improve data integrity and reporting for decision-making.
• Support global benefits management and improve compensation cycles.

Skills

People Ops Experience

HR Systems Knowledge

Data Management

Problem Solving

Collaboration

AI and Technology Adaptability

Tools

HiBob

Job description

About Phorest

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion‑dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals to help us grow Phorest faster.

The Opportunity

We’re hiring a People Operations Specialist who will be primarily responsible for:

• Shaping how technology (people systems, automation, and AI) can enable our People team in partnership with the Head of People Operations,
• Own and run the People team tech stack (including HiBob)
• Design and enhance people processes
• Manage our Compensation structures
• Manage our global Benefits offering and providers
• Help to deepen analytics‑enabled People Partnering

This is an individual contributor role and is at the centre of building a technology‑enabled, data‑informed function that supports the business in a practical, meaningful way. It will include scoping challenges, vendor research, selection, and potentially implementation, as well as learning to build AI solutions using tools already available to us.

You’ll own the management of our people tech stack, which currently includes HiBob but is about to expand with an additional focus on how AI can enable the People Team. You will lead People Operations improvements across the employee lifecycle, and drive automation and self‑service with end users across the organisation.

This is a hands‑on role with real ownership for someone who loves building, technology, thinks in systems, is excited about solving problems, and working with a fantastic, forward‑thinking People Team. You’ll improve how things work today while building strong foundations for scale, and help us move from more manual operations to a more scalable way of working.

What You’ll Do

HR systems & automation

• Own our HRIS (HiBob) end‑to‑end and lead ongoing improvements, integrations, and data quality
• Lead HR systems implementation, optimisation, and audits with support from the Head of People Operations
• Drive automation across People processes and explore how AI and tools can improve efficiency and employee experience

People processes

• Design and improve scalable, globally relevant People processes
• Reduce friction and manual work, while keeping things simple and easy to use

Data, reporting & insights

• Own People data integrity and governance
• Build and maintain clear, useful reporting and dashboards for leadership (or build a tool to do this!)

Compensation & benefits

• Support and improve compensation cycles and structures
• Own global benefits management, including providers and renewals

Operational excellence

• Reduce reliance on manual work and ad‑hoc requests
• Improve how employee and manager queries are handled, with a focus on self‑service and access to information

Who You Are

• 5+ years of experience in People Ops, HR Ops, HR Systems, or a similar role
• Strong experience owning and improving an HRIS (HiBob or similar), with a solid understanding of configuration
• Experience building scalable People processes in a growing, multi‑region environment
• Comfortable working with People data, reporting, and metrics
• Experience supporting compensation and benefits operations
• Think in systems and naturally look for ways to simplify and improve how things work
• Curious about AI and new technologies, and proactive in testing, learning, and applying them
• Proactive, positive, and solution‑focused, with a strong sense of ownership
• Enjoy working in a collaborative team and are comfortable working independently when needed
• Flexible and adaptable, with the ability to bring clarity to ambiguity and think creatively
• Able to balance attention to detail with the bigger picture
• Build a strong understanding of the business and ensure People Ops is aligned, relevant, and adding value

Benefits

🧘 Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰 As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, and Life Assurance.

🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

🦸♀️ We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits.

🌳 We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠 Moving house? Phorest employees get 3 moving days.

Phorest is an equal opportunity employer.

For this position, flexi‑time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!