Senior Platform Architect

ServiceNow; Staines-upon-Thames; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Senior Platform Architect to guide customers in establishing a technical foundation on the ServiceNow Platform. This consultative role involves collaborating with various teams, ensuring best practices, and contributing to digital transformation strategies. The ideal candidate will have extensive experience in AI integration and architecture, along with a strong background in professional services. Flexibility in work persona is embraced, allowing for remote or in-office arrangements.

Qualifications

• 8+ years of experience in professional services or equivalent education.
• Experience leading large architecture and design programs.

Responsibilities

• Collaborate with customers and guide teams in delivering solutions.
• Manage technical governance and ensure platform health.
• Support sales efforts by scoping and estimating engagements.

Skills

AI Integration

Problem Solving

Creativity

Analytical Skills

Industry Expertise

Education

Bachelor's Degree or Equivalent

Tools

Cloud Application Technologies

ServiceNow Certifications

Job description

• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible or Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Outcomes Senior Platform Architect is an advisory role responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use best practices around instance strategy, technical governance, core data, integrations, and platform health. This is a consultative role focused on guiding ServiceNow, partner, and customer teams to develop architectures for long-term success.

• Collaborate with customers across executive, platform owner, enterprise architect, and development teams during solution selling, structuring, and implementation.
• Serve as an architectural advisor across multiple engagements to guide customers, partners, and internal teams in delivering successful solutions.
• Apply architectural knowledge across various workflows.
• Build relationships with CoEI and business leaders to understand ServiceNow's role in their digital transformation strategies.
• Translate organizational goals into a customer roadmap.
• Convert business and technical requirements into architectural blueprints to meet complex objectives.
• Engage with enterprise architects to position ServiceNow as the standard platform for digital transformation, integrated with core applications.
• Manage technical governance, delivery operating models, and compliance.
• Ensure platform health by working with teams to reduce technical debt and adhere to best practices.
• Support sales efforts by scoping and estimating engagements and change orders.
• Contribute to the development of best practices and expertise related to the ServiceNow platform.

Qualifications

To succeed in this role, you should have:

• Experience in integrating AI into workflows, decision-making, or problem-solving, including using AI tools, automating processes, analyzing AI insights, or exploring AI's industry impact.
• 8+ years of progressive experience in a professional services organization or equivalent education/experience.
• Management consulting experience.
• Creativity and comfort managing programs independently in a fast-paced environment.
• Proven ability to analyze and resolve complex issues.
• Industry domain expertise.
• Experience leading large architecture and design programs.
• Knowledge of cloud application technologies.
• ServiceNow certifications in relevant workflows.
• Willingness to travel.
• Legal right to work in the UK.

Additional Information

We embrace flexibility and trust in our distributed work environment. Work personas (flexible, remote, or in-office) are assigned based on job nature. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to equal opportunity employment. All qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin, ethnicity, age, disability, gender identity, marital status, veteran status, or any other protected category. We also consider applicants with arrest or conviction records in accordance with legal requirements.

Accommodations

If you need a reasonable accommodation during the application process or cannot use the online application, please contact [emailprotected].

Export Control Regulations

Positions requiring access to controlled technology may require export control approval. Employment is contingent upon obtaining necessary export licenses or approvals from relevant authorities.