Senior Pharmacy ATO: Patient Care & Admin Lead

Wye Valley NHS Trust; West Bromwich; On-site; GBP 25,000 - 27,000; Full time

Job summary

Wye Valley NHS Trust is recruiting for an ATO - Customer Service position within the Pharmacy team at Hereford County Hospital. The role focuses on delivering an efficient reception service, handling prescriptions, and directing queries to the appropriate Pharmacy team member, while maintaining patient confidentiality.

The post involves supporting both Dispensary and Ward-Based Pharmacy services, assisting with dispensing and stock control, and supervising Band 2 staff.

Qualifications

• Good IT skills and confidence using standard pharmacy systems.
• Clear and professional communication with patients, carers, and staff.
• Ability to prioritise workload and meet deadlines in a busy environment.

Responsibilities

• Support Pharmacy services across Dispensary and Ward-Based Services under supervision.
• Assist in preparation, dispensing, distribution and stock control of medicines.
• Supervise and train Band 2 ATO staff and contribute to service improvement.

Skills

IT skills

Clear communication

Time management

Education

4 GCSEs at grade C or above in Maths, English and two other subjects

Level 2 in Pharmacy Services

In-house training programme for Band 3 duties

Job description

Wye Valley NHS Trust is recruiting for an ATO - Customer Service position within the Pharmacy team at Hereford County Hospital. The role focuses on delivering an efficient reception service, handling prescriptions, and directing queries to the appropriate Pharmacy team member, while maintaining patient confidentiality.

The post involves supporting both Dispensary and Ward-Based Pharmacy services, assisting with dispensing and stock control, and supervising Band 2 staff.