Pharmacy ATO – Customer Service & Admin (Band 2 to 3)

Wye Valley; Hereford; On-site; GBP 25,000 - 27,000; Full time

Job summary

Wye Valley NHS Trust is seeking a friendly, organised, and professional individual to join the Pharmacy team as an ATO - Customer Service position at Hereford County Hospital. You will be the first point of contact for patients, carers and staff, handling face-to-face and telephone enquiries, prescriptions, messages, and directing queries to the appropriate team member.

Role involves supporting Dispensary and Ward-Based Pharmacy services, assisting with preparation, dispensing, distribution and

Qualifications

• Clear and professional communication with patients, carers and staff.
• Strong time management to meet deadlines in a busy hospital setting.
• Ability to prioritise competing demands while delivering a positive experience.

Responsibilities

• Provide support to Pharmacy services across Dispensary and Ward-Based Services under supervision.
• Assist in preparation, dispensing, distribution and stock control of medicines.
• Use standard procedures and judgement to prioritise workload; contribute to service improvements.
• Supervise and train Band 2 ATO staff when required.

Skills

Communication

Time management

Prioritisation

Customer service

Education

GCSEs (Maths, English, two others)

Level 2 in Pharmacy Services

In-house training for Band 3 duties

Job description

Wye Valley NHS Trust is seeking a friendly, organised, and professional individual to join the Pharmacy team as an ATO - Customer Service position at Hereford County Hospital. You will be the first point of contact for patients, carers and staff, handling face-to-face and telephone enquiries, prescriptions, messages, and directing queries to the appropriate team member.

Role involves supporting Dispensary and Ward-Based Pharmacy services, assisting with preparation, dispensing, distribution and