Senior Pharmacy Assistant - Homecare and Digital

Transformation Unit; King's Lynn; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working opportunities

Free counselling service

Stream wage access app

Staff networks

Job summary

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is seeking a Senior Pharmacy Assistant - Homecare and Digital, Band 3. The post supports the Homecare/High-Cost Drugs team and the Pharmacy Digital service, handling administration from order creation to invoicing checks.

The role provides training in stock management and duties leading toward dispensing and distribution of medicines. It offers a fixed-term contract with potential for secondment, with a commitment to QEHKL Trust

Qualifications

• GCSEs or equivalent including English and Maths.
• NVQ Level 2 in Pharmacy Services (or willingness to work toward).
• Experience in a team and busy healthcare environment.

Responsibilities

• Create purchase orders for validated homecare prescriptions on time.
• Manage prescription receipt checklists.
• Process homecare invoices promptly to secure payment.
• Maintain accurate homecare records and respond to EPMA/Digital queries.
• Support EPMA protocols and assist with reporting.

Skills

Articulate communicator

Excellent written & verbal comms

Education

GCSEs incl English & Maths

NVQ Level 2 in Pharmacy Services

Job description

Main area Pharmacy Grade Band 3 Contract 12 months (This is a fixed term contract, however, there is an opportunity for a secondment with your line manager's approval) Hours Full time - 37.5 hours per week (Bank Holidays and Weekends) Job ref 426-526-26TAM

Employer The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust Employer type NHS Site The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust Town King's Lynn Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 05/11/2026 23:59

Senior Pharmacy Assistant - Homecare and Digital

Band 3

Job overview

The postholder will support the Homecare/ High-Cost Drugs team and the Pharmacy Digital service in all aspects of administration; from order creation through to checking documentation is ready for invoice payment and EPMA/Digital queries.
Additionally, the post holder will receive training in stock management and good housekeeping duties and will then have the opportunity to progress their training to support dispensing and distribution of medicines.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate QEHKL Trust Values.

Main duties of the job

Create purchase orders against validated homecare prescriptions in a timely manner for submission to the relevant Homecare provider in accordance with agreed contracts and Service Level Agreements.
Complete and manages prescription receipt checklists.
Process homecare invoices in a prompt manner to ensure payment by the commissioners.
Maintain and update accurate homecare records.
Once relevant training has been completed, investigate and resolve queries on homecare invoices.
Once relevant training has been completed, reconcile the homecare provider’s monthly invoice statement against our records to ensure there are no outstanding invoices.
Be a point of contact for EPMA/Digital queries.
Ensuring the Electronic Prescribing and Medicines Administration (EPMA) system is kept up to date and accurate, this will include the creation and suspension of user accounts, change passwords and ensuring the correct drugs are set up on the system.
Advising on EPMA protocols and helping to build them alongside the digital technician.
Collate and send reports to stakeholders outside of the department.

Working for our organisation

There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital due to open in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Detailed job description and main responsibilities

Please refer to the attached job description for a detailed job description and main responsibilities.

Person specification

Qualifications/training and professional development

• GCSEs or equivalent at Grade C/4 or above to include English and Mathematics
• NVQ Level 2 in Pharmacy Services (or equivalent) or willing to work towards

Experience

• Experience of working within a team
• Experience of working in a pharmacy
• Experience of working in a patient facing role
• Experience of working in a busy environment

Skills, abilities and knowledge

• Articulate and numerate with excellent written and oral communication skills
• Able to record information and work accurately
• Able to work as part of a multidisciplinary team

Applications are welcome from anyone who meets the criteria specified in the person specification regardless of age, gender, disability, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. Only those applicants who demonstrate in the application form how they meet the criteria in the person specification will be shortlisted for interview. We not only recruit employees based on their qualifications and experience, but we also recruit individuals who possess and can demonstrate the behaviours which underpin our core values (attached).

By applying for this post, you are agreeing to the transfer of information in the application form to Trac jobs & if you are offered a job your personal information will be transferred into the NHS Electronic Staff Records (ESR) system. Please check your email account including your junk folder, regularly for communication regarding this vacancy.

We offer our staff a wide range of benefits and support including:

• Flexible working opportunities
• Free counselling service
• Access to Stream - an app-based service that provides instant earned wage access*
• Support and advice for staff affected by either Perimenopause or Menopause
• Opportunity to join our Staff Networks which include Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.

We are committed to being a menopause friendly employer.

Please note that all Nursing and Healthcare Assistant (HCA) vacancies require a face-to-face interview.

If you require sponsorship to work in this role including where you are currently sponsored, and wish to change employer, please review the Skilled Worker visa eligibility criteria before applying. Further information is available on the Government website: https://www.gov.uk/skilled-worker-visa/your-job.

Use of Artificial Intelligence (AI) in Applications

We encourage applicants to ensure that applications accurately reflect their own skills, experience, achievements and motivations. While AI and other digital tools can support drafting and proofreading, applications should be written in a way that genuinely represents the individual applicant.

During our assessment process, we are looking to understand your personal knowledge, experience and suitability for the role. Applications that relyon AI-generated content may not provide an accurate reflection of your capabilities and could make it more difficult for us to assess your suitability fairly or accurately during the interview process.

We encourage candidates to take the time to prepare accurate applications using their own examples and experiences, enabling a fair and transparent recruitment process for all applicants.

Important Notice for Applicants

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust is committed to safe and fair recruitment practices. We do not charge any fees for applications, recruitment processes, sponsorship arrangements or offers of employment. All vacancies are advertised through our official recruitment channels and all recruitment communications will come from authorised Trust representatives using official contact details. If you are asked to make a payment, provide banking information, or have concerns about the authenticity of a recruitment communication, please contact our Recruitment Team for verification before taking any action.

For Overseas Applicants

Please be aware that fraudulent organisations and individuals sometimes falsely claim to represent NHS employers. The Trust will never request payment for employment opportunities, Certificates of Sponsorship, recruitment administration, or visa support. Applicants should only rely on information published on the Trust's official website and recruitment systems.

The Trust reserves the right to review applications from former employees and may take previous employment history into account as part of the selection process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.