Senior Personal Injury Handler

Aioi Nissay Dowa Europe Limited; Newcastle upon Tyne; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Up to 28 Days annual leave

Discretionary 7.5% annual bonus

Private Medical Insurance Options

3 x Annual Salary Life Assurance

Health and wellbeing benefits

Job summary

Aioi Nissay Dowa Europe Limited is seeking a Senior Personal Injury Handler based in Newcastle with a hybrid working pattern. The role manages high-value PI claims from assessment to settlement, providing technical guidance and leadership to the team.

The ideal candidate will have expertise in liability, quantum, fraud identification and reserving, with coaching responsibilities for colleagues. You will support the development of claims strategy and lead internal referrals, while ensuring

Qualifications

• Experience handling high-value personal injury claims.
• Familiar with Fast Track Personal Injury and OIC/MOJ processes.
• Strong negotiation and analytical skills.
• Ability to lead and coach colleagues.

Responsibilities

• Maintain your caseload of high-value PI claims and document actions.
• Investigate liability and quantum, including fraud considerations.
• Negotiate with parties to progress and settle claims within authority.
• Ensure files are reserved correctly per reserving philosophy.
• Perform quality audits and provide feedback to handlers.
• Support development and delivery of claims strategy.

Skills

Motor Claims

RTA protocol

Negotiation

Leadership

Coaching

Tools

MOJ portal

OIC process

CPR knowledge

Job description

Overview

We are recruiting for a Senior Personal Injury Handler to join our team based in Newcastle, on a hybrid basis, working 37.5 hours per week.

You’ll play a key role within the personal injury claims team, managing a portfolio of high-value personal injury claims from initial assessment through to settlement, delivering technical expertise across liability, quantum, fraud identification and reserving. The role also provides technical guidance to colleagues through coaching, audits and referrals, contributes to the development of claims strategy, and offers operational leadership support to the team when required.

Responsibilities

• Maintain your own caseload of high value personal injury claims to a high standard, ensuring all actions are documented correctly, and the claims system is kept up to date.
• Make necessary investigations and decisions on liability and quantum, whilst always considering the potential for fraud.
• Liaise and negotiate with all relevant parties to progress and settle claims quickly and effectively within your authority level.
• Ensure your files are accurately reserved in line with the company reserving philosophy.
• Undertake quality audits on claim files and provide feedback to handlers.
• Assist the team with technical referrals on their claims.
• Work with our Large Loss team on complex/high value claims.
• Handle and log complaints in line with FSA and company requirements and guidelines.
• Carry out management tasks as required to support the day to day running in manager absence.
• Support development and delivery of the claims strategy and vision.

Knowledge, Experience and Qualifications

• Sound knowledge of Motor Claims, particularly third party claims.
• Experience of dealing with Fast Track Personal Injury claims within the OIC process, MOJ portal and the RTA protocol.
• Strong negotiation and persuasion skills.
• Knowledge and experience of CPR.
• Leadership and coaching experience.
• Ability to plan, organise and prioritise own workload and work to tight deadlines.
• Good level of verbal and numerical skills and be able to problem solve.
• Be able to work as part of a team.
• Ability to stay up to date with market changes and developments.

Why Join Us?

We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career.

We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E:

• Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.

• Unmatched Work-Life Balance.

• Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise.

We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported — including embracing neurodiversity and providing the tools needed to thrive.

We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer:

• Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday*
• 7.5% Discretionary Annual Bonus*
• Healix Private Medical Insurance Options*
• 3 x Annual Salary Life Assurance*
• A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family.
• Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*.

* Subject to company performance and completion of probation

Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)

At AND-E, equal opportunity is more than a policy—it’s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We’re committed to making the process accessible and are happy to help.