Senior Personal Banker - Growth, Training & Financial Health

RBS; Glasgow; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

NatWest Group Benefits

36 days holiday pro rata

Retirement fund contribution

Job summary

RBS in Glasgow is looking for a Senior Personal Banker who will proactively support customers through our digital channels and assist with more complex needs such as home buying and protection. You’ll build strong relationships in-branch and via online channels, helping customers realise the full benefits of our services.

You’ll receive a comprehensive training programme, work a flexible 35-hour week between 8am and 8pm, and can progress with the Professional Bankers Certificate.

Qualifications

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Ability to coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
• Ability to build rapport and trust with customers in both face-to-face and virtual environments and provide them with the right options for their circumstances.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.

Responsibilities

• Meeting and supporting customers face to face in the branch.
• Conducting Financial Health checks and reviewing customer accounts.
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
• Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
• Completing outbound care calls to customers to grow and maintain the relationship.

Skills

Customer service

Coaching branch team

Relationship building

Communication

Planning

Job description

RBS in Glasgow is looking for a Senior Personal Banker who will proactively support customers through our digital channels and assist with more complex needs such as home buying and protection. You’ll build strong relationships in-branch and via online channels, helping customers realise the full benefits of our services.

You’ll receive a comprehensive training programme, work a flexible 35-hour week between 8am and 8pm, and can progress with the Professional Bankers Certificate.