Senior People Services Administrator

Harvey Nash Group; Glasgow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A public sector recruitment company is seeking a Senior People Services Administrator to provide comprehensive Workforce-related advice. The role includes supporting policy implementation and managing HR cases. Candidates should have strong employee relations expertise, excellent communication skills, and proficiency in HR systems. This is a hybrid position located in Glasgow with a contract duration of 5 months. The ideal candidate will demonstrate autonomy, project management capabilities, and the ability to build positive relationships.

Qualifications

• In-depth expertise in employee relations and case management.
• Excellent verbal and written communication skills.
• Strong project management abilities.

Responsibilities

• Support policy implementation relating to Workforce Policies.
• Assess level 2 enquiries and undertake necessary actions.
• Manage a range of HR-related cases and formal investigations.

Skills

Employee relations expertise

Excellent communication

Project management

Analytical skills

Autonomy

Attention to detail

Adaptability

Relationship building

Problem solving

Digital literacy

Tools

Microsoft Office

e:ESS

SSTS

TURAS

Jobtrain

Job description

Senior People Services Administrator - Inside IR35 - Hybrid (Mostly Remote) - Glasgow

Market Rates

Duration - 5 months

Harvey Nash's Public Sector Client are hiring a Senior People Services Administrator to provide expert, comprehensive and professional Workforce related advice.

Responsibilities

• The role will support policy implementation by providing advice and internal consultancy service relating to the full range of Workforce Policies (attendance management, conduct, grievance, capability, bullying and harassment, redeployment), employment legislation and terms and conditions of service to managers and staff.
• Using a computerised enquiries management system, the post holder will assess the requirements of the level 2 enquiries and undertake the necessary action and advice required to a satisfactory conclude the enquiry within a reasonable timeframe.
• The post holder will also, using a computerised case management system manage a wide and varied range of cases and will participate in formal investigations and hearings to provide professional guidance and advice.
• The post holder will also lead and develop HR related projects with organisation wide implications as agreed with the People Services Business Partner.

Skills & Experience Required

• Specialist HR Knowledge: In-depth expertise in employee relations and case management.
• Communication: Excellent verbal and written communication skills, able to influence and mediate with individuals at all levels.
• Project & People Management: Strong project management abilities and experience leading HR-related projects.
• Analytical Skills: Ability to analyse complex HR issues, interpret data, and make sound decisions.
• Autonomy & Initiative: Capable of working independently, prioritising and re-prioritising workload, and making proactive decisions.
• Attention to Detail: High standard of accuracy in carrying out processes and procedures.
• Adaptability: Organised, flexible, and able to manage changing workloads and priorities under pressure.
• Relationship Building: Skilled at building and maintaining positive working relationships internally and externally.
• Problem Solving: Lateral thinking to resolve challenges and seek improvements.
• Digital Literacy: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint) and HR systems (e:ESS, SSTS, TURAS, Jobtrain).
• Confidentiality & Data Protection: Awareness of data protection legislation and confidentiality protocols

Desirable Skills & Experience

• Up-to-date knowledge of current and pending employment legislation.
• Commitment to continuous professional development.
• Excellent communication and interpersonal skills.
• Ability to plan and organise own workload.
• Ability to carry out processes and procedures to a high standard with strong attention to detail.
• Ability to think laterally to work through and solve challenges.
• Ability to build and maintain positive working relationships both internally and externally (stakeholder engagement).
• Evidence of continuous professional development.
• Ability to assist with project work and see through to a satisfactory outcome.