Senior People Partner - 12m FTC

ClearScore; Greater London; Hybrid; GBP 59,000 - 66,000; Full time

Benefits offered by this job

Hybrid Work Environment

Private health and dental cover

Pension scheme (up to 6% match)

Job summary

ClearScore is seeking an experienced People Partner for a maternity cover in London (Vauxhall), with a hybrid model (2–3 days onsite). The role spans employee relations, performance, organisational change and People development, handling live casework from day one and delivering practical, commercially-minded People initiatives.

You will support managers, balance day-to-day partnerships with strategic projects, and contribute to AI-enabled People improvements.

Qualifications

• Significant in HR/People, ideally in a generalist or People Partner/HRBP role.
• Experience working in a fast-paced, scaling environment, where priorities can change quickly and you're comfortable operating with a degree of ambiguity.
• Strong working knowledge of UK employment law and practical experience applying it to employee relations and organisational change.
• Experience managing complex ER casework independently, including absence, performance, conduct, disciplinary and grievance matters.
• A track record of owning and delivering People projects end-to-end, with examples of the change you've driven and the impact it had.
• Strong performance management experience, with the ability to coach managers through challenging performance conversations.

Responsibilities

• Own and manage end-to-end employee relations work, including absence management, underperformance, behavioural concerns, disciplinary and grievance processes.
• Coach and support managers through complex and difficult conversations, ensuring they have the confidence and tools to manage People matters effectively.
• Provide pragmatic, balanced advice that considers both employee experience and business needs.
• Ensure People processes are applied consistently, fairly and appropriately.
• Partner with the wider People team to deliver and continuously improve our performance management cycles.
• Advise managers on probation, performance improvement plans and performance conversations.
• Support managers in addressing performance issues early and effectively.
• Help ensure performance processes are applied consistently across our different jurisdictions.
• Lead and support organisational change initiatives from planning through to implementation.
• Develop clear communications and support managers and employees through periods of change.
• Apply a sound understanding of relevant employment legislation and People processes.
• Help ensure change is managed thoughtfully, consistently and with the right balance of business priority, pace and care.
• Own relevant People initiatives end-to-end, taking responsibility for delivery.
• Support and at times lead the rollout and embedding of People platforms, programmes and frameworks.
• Design and deliver manager capability and development programmes, working with internal and external partners where appropriate.
• Use People data, feedback and insight to identify development needs and translate these into practical interventions or improvements.
• Bring curiosity and a practical approach to how AI can improve the People experience and make our processes more effective.
• Hands-on experience using or building with AI tools would be a strong advantage, however this is not essential.

Skills

HR/People generalist

Experience in fast-paced scaling env

UK employment law

ER casework handling

People projects delivery

Performance coaching

Stakeholder management

Independent worker

AI interest in People

Job description

The Role

ClearScore is looking for an experienced People Partner to join our People team on a maternity cover basis. This is a hands-on role in a fast paced environment, with responsibility across employee relations, performance, organisational change and People development.

London (Vauxhall)

Hybrid 2-3days per week

£59,000-£66,000

ClearScore is looking for an experienced People Partner to join our People team on a maternity cover basis. This is a hands-on role in a fast paced environment, with responsibility across employee relations, performance, organisational change and People development.

You’ll inherit live casework and ongoing initiatives from day one, working closely with managers and People colleagues to provide practical, commercially-mindful advice and deliver meaningful People initiatives across the business.

We're looking for someone who can hit the ground running, is confident operating independently and enjoys balancing day-to-day People partnership with longer-term projects.

An interest in AI and how it can be applied practically within People would be a bonus.

What you will be doing:

Employee Relations & People Partnering

• Own and manage end-to-end employee relations work, including absence management, underperformance, behavioural concerns, disciplinary and grievance processes.
• Coach and support managers through complex and difficult conversations, ensuring they have the confidence and tools to manage People matters effectively.
• Provide pragmatic, balanced advice that considers both employee experience and business needs.
• Ensure People processes are applied consistently, fairly and appropriately.

Performance Management

• Partner with the wider People team to deliver and continuously improve our performance management cycles.
• Advise managers on probation, performance improvement plans and performance conversations.
• Support managers in addressing performance issues early and effectively.
• Help ensure performance processes are applied consistently across our different jurisdictions.

Organisational Change

• Lead and support organisational change initiatives from planning through to implementation.
• Develop clear communications and support managers and employees through periods of change.
• Apply a sound understanding of relevant employment legislation and People processes.
• Help ensure change is managed thoughtfully, consistently and with the right balance of business priority, pace and care.

Projects, Learning & Development

• Own relevant People initiatives end-to-end, taking responsibility for delivery.
• Support and at times lead the rollout and embedding of People platforms, programmes and frameworks.
• Design and deliver manager capability and development programmes, working with internal and external partners where appropriate.
• Use People data, feedback and insight to identify development needs and translate these into practical interventions or improvements.

AI & Innovation

• Bring curiosity and a practical approach to how AI can improve the People experience and make our processes more effective.
• Hands-on experience using or building with AI tools would be a strong advantage, however this is not essential. We're more interested in someone who is curious, learns quickly and is excited to explore how AI can enable the People function and business.

Skills We'd Love You To Have

• Significant in HR/People, ideally in a generalist or People Partner/HRBP role.
• Experience working in a fast-paced, scaling environment, where priorities can change quickly and you're comfortable operating with a degree of ambiguity.
• Strong working knowledge of UK employment law and practical experience applying it to employee relations and organisational change. Awareness of employment legislation across South Africa, Australia and/or Canada would be a strong advantage.
• Experience managing complex ER casework independently, including absence, performance, conduct, disciplinary and grievance matters.
• A track record of owning and delivering People projects end-to-end, with examples of the change you've driven and the impact it had.
• Strong performance management experience, with the ability to coach managers through challenging performance conversations.
• Excellent stakeholder management and communication skills, with the confidence to challenge and influence managers at all levels.
• A proactive, pragmatic approach and the ability to get up to speed quickly and make an impact from day one.
• Comfortable working independently while collaborating closely with the wider People team.
• An interest in AI and how it can be applied practically within People would be a bonus.

Why ClearScore?

ClearScore is the UK’s #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the UK, and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a "duvet day" on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapistFinancial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• 2-3 days per week

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We're committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.