Senior People Operations Specialist (Remote,United Kingdom)

Grafana Labs; Pathhead; Remote; GBP 42,000 - 51,000; Full time

Job summary

Grafana Labs is seeking a Senior People Operations Specialist to support our dynamic, international team. This role involves managing key processes in the employee lifecycle, including onboarding, payroll, and process development. Ideal candidates thrive in ambiguity, possess strong organizational skills, and demonstrate a customer service mindset.

Benefits

Equity

Flexible work environment

Qualifications

• Progressive experience in a People Operations role, preferably in high-growth settings.
• Highly organized with excellent follow-through skills.
• Experience handling and protecting sensitive information.

Responsibilities

• Manage the global onboarding process and ensure compliance.
• Research and optimize People tools and processes.
• Act as a point of contact for team member inquiries.

Skills

Organizational Skills

Problem Solving

Multitasking

Attention to Detail

Collaboration Skills

Education

Experience in People Operations

Tools

Workday

Freshservice

Job description

Senior People Operations Specialist (Remote,United Kingdom)

United Kingdom (Remote)

Our People team supports over 1,000 team members in 40+ countries. Our team is highly technical and thrives on being able to dive into the details, build from scratch and create structure through chaos. We’re ambitious too. Grafana Labs scaled rapidly and we’re evolving our team, our processes and the support that we offer to the business at a fast pace. We are seeking an exceptional Senior People Operations Specialist to join our established team and play a pivotal role in supporting our dynamic international team.

The Sr. People Ops Specialist will be a key contributor and collaborative expert in managing the entire employee lifecycle. Working as part of a team of Senior People Operations Specialists, you will jointly own and drive critical processes, from global onboarding and offboarding, leave management, compensation operations, and essential collaborations with payroll and finance. This role carries a broad remit, offering a unique opportunity to collectively establish and refine global People processes within a fast-paced, remote-first, and highly international environment. The team members that the Sr. People Ops Specialist support are based in multiple time zones, across 40+ different countries.

What you will be responsible for:

Global Onboarding & Compliance:

• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience.
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed.

Process Development & Optimization:

• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation.
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling.

Team Member Support & Communications:

• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions.
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes.

Payroll, Finance, Systems & Data Integrity:

• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation.
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms.

What are we looking for?

• You have progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment
• You are highly organized, with strong attention to detail, and you love multitasking with excellent follow-through skills.
• You thrive in ambiguity, demonstrating exceptional problem-solving skills and the ability to confidently make decisions even when all information isn't readily available. You understand when to move forward with a "good" solution and iterate to "great," rather than stalling for perfection.
• Highly resourceful and adept at both independent work and effective collaboration, demonstrating strong initiative, creative problem-solving skills, and sound judgment
• You are a proactive self-starter, a true "go-getter" who is not afraid to ask questions, challenge the status quo, and drive initiatives forward.
• You possess outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships both within the People team and across all levels of the organization (e.g., Finance, Legal, Leadership).
• You are highly approachable and have a customer service mindset to your role, ensuring that everyone, locally and internationally, has a great interaction with you and the People Operations team.
• You are able to adapt to new processes, technologies, and ways of working, thriving in a dynamic, evolving environment.
• You are process-oriented and enjoy creating process and structure where there is none, often as part of a team effort.
• Ideally, you have experience partnering with or working within People Operations and understand the importance of handling and protecting sensitive and confidential information.

In the UK our compensation range for this role is £42,200 - £50,684. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity and other benefits listed here .

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with theGrafana Enterprise Stack , both featuring scalable metrics (Grafana Mimir ), logs (Grafana Loki ), and traces (Grafana Tempo ).

Benefits: For more information about the perks and benefits of working at Grafana, please check out ourcareers page .

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with theGrafana Enterprise Stack , both featuring scalable metrics (Grafana Mimir ), logs (Grafana Loki ), and traces (Grafana Tempo ). Benefits: For more information about the perks and benefits of working at Grafana, please check out ourcareers page . Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

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