Senior People Operations Manager

The Menu Partners Ltd; Bicester; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 Days holiday + Bank Holiday

Company Pension Scheme

Life Assurance

Job summary

Absolute Taste is seeking a Lead People Operations Manager for The Open Championship, based in Bicester with travel to events. The role oversees recruitment, rostering, training, payroll and onsite staff welfare to ensure an exceptional guest and worker experience aligned with our standards and values.

You will collaborate with event leadership to build rosters, forecast labour needs, and manage payroll administration post-event, while driving continuous process improvements for efficiency and

Qualifications

• Progressive People Operations management experience in fast-paced environments such as large events or venues.
• Knowledge of recruitment activities and employment law compliance throughout onboarding.
• Strong financial capability in labour forecasting and staffing cost control.
• Familiarity with scheduling software and cloud-based WFM, LMS, ATS and payroll systems.

Responsibilities

• Develop and implement an end-to-end event resource plan aligned with client expectations and operational demands.
• Produce accurate financial forecasts for variable labour, training, travel, and accommodation.
• Create staff rosters based on event demands and employee availability; assign shifts in the workforce system.
• Lead onsite People Operations activities including accreditation, check-in, welfare, uniform distribution and support.
• Plan and direct the employee rewards program for the event and drive improvements post-event.

Skills

People operations management

Recruitment

Budget forecasting

Tools

Humanforce

MAPAL

LMS

ATS

Job description

The Lead People Operations Manager will take ownership of our People Operations function for The Open Golf Championship. This position is an exciting opportunity to be responsible for the planning, financial control, and onsite deployment of the large hospitality and catering workforce at the event.

You will role ensure we have the right team in place to deliver operational excellence - a best in class guest and worker experience, aligned with Absolute Taste and The R&A values.

Location:Bicester 5 days per week - requirement to travel and work on location for events (flexibility required)

Key Responsibilities:

• Develop and implement an end to end event resource plan aligned with the client’s expectations and operational demands, establishing robust strategies for recruitment, onboarding, training, rostering, travel, accommodation and staff deployment.
• Produce accurate financial forecasts for variable labour, training, expenses, travel hire and accommodation
• Work closely with General Manager and The Open Project Team to create staff rosters based on event demands, client requirements, and employee availability.
• Supporting each operational lead in building, publishing and assigning shifts to the causal, freelance and agency workforce through our workforce management system.
• Plan and direct all onsite People Operations activities including accreditation, staff check-in, employee welfare, uniform distribution, and general operational support.
• Plan, facilitate and implement the employee Reward and Recognition Program for the event.
• Deliver live reporting on staffing levels and real time labour spend against event forecasts to keep project leads informed throughout.
• Oversee post event financial administration, including casual staff payroll processing and the verification and processing of agency and freelancer invoices in line with company policy.
• Conduct post event workforce analytics, evaluating timesheet data against sales and other KPIs to measure strategy success and identify opportunities for improvement
• Proactively identify and implement process improvements to increase operational efficiency.

About You:

• You will have a minimum of 2-3 years of progressive People Operations management experience within complex, fast-paced, high volume environments (e.g major greenfield events, stadiums or large venues and arenas).
• Comprehensive knowledge of recruitment activities and best practices, as well as employment law compliance throughout the recruitment and onboarding process.
• Commercially astute, with strong financial capability in labour forecasting.
• Knowledge of scheduling software and confident utilising intuitive cloud based WFM, LMS, ATS and payroll software (E.g. Humanforce, MAPAL 1)

Who Are Absolute Taste and What Do We Do?

We are an innovative culinary and customer service provider, dedicated to delivering inspirational food and experiences that redefine customer satisfaction. With a commitment to excellence and a passion for pushing boundaries, we continue to grow from strength to strength.

As a small, dynamic team of event professionals, we specialize in creating exciting, well-managed, and sustainable events, while fostering strong working relationships. We're looking for individuals who share our fun, resilient, and hardworking values to join our supportive, high-performing team.

This is an exciting opportunity to be part of a highly regarded organisation dedicated to success and a positive, empowering culture.

• 25 Days holiday + Bank Holiday
• Company Pension Scheme
• Life Assurance

If you're ready to make an impact in a fast-paced environment and contribute to the success of Absolute Taste, apply today and join our team!

We are committed to being an equal opportunities employer.