Senior People Business Partner

Telefonica Tech; London; Hybrid; GBP 55,000 - 80,000; Full time

Job summary

A leading company in the tech sector seeks a Senior People Business Partner to provide strategic HR support aligned with business goals. In this role, you will build influential relationships, enhance organizational capability, and lead a team of HR professionals. Ideal candidates will have strong communication skills and experience in a fast-paced environment, along with a CIPD Level 5 qualification.

Qualifications

• Experience in a fast-paced, agile tech environment.
• Strong problem-resolution skills and ability to manage complex ER cases.
• Excellent communicator who influences effectively.

Responsibilities

• Collaborate with business leaders to implement people strategies.
• Lead and develop a team of People professionals.
• Provide HR advice on employee relations and compliance.

Skills

Communication

Influence

Problem Resolution

Decision-Making

Agile Leadership

Curiosity

Education

CIPD Level 5 qualification or equivalent

Job description

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As a Senior People Business Partner, you will provide both strategic and operational HR support across the organisation, acting as a trusted advisor in our key growth areas. You’ll play a pivotal role in shaping and delivering people strategies that align with business goals, working collaboratively with colleagues in Talent Acquisition, Learning & Development, and HR Operations.

In this role, you'll build strong, influential relationships with leaders and stakeholders—offering strategic insight across the full talent lifecycle to help develop culture, capability, and capacity for growth. You’ll be agile, action-oriented, and committed to driving continuous improvement in people processes and systems. This role is ideal for a People professional who thrives in a fast-paced environment and is passionate about creating meaningful, positive outcomes for people and the business.

What you'll be responsible for:

• Strategic Partnership: Collaborate with and coach business leaders and People Business Partners to build organisational capability and implement people strategies that align with business goals and drive cultural transformation.
• Trusted Advisor: Act as a strategic People partner to designated business areas, building strong, influential relationships across multiple stakeholder groups and adapting communication style to engage effectively at all levels.
• Team Leadership: Lead and develop a small team of People professionals, fostering an inclusive, coaching-led culture that promotes high performance. Serve as a role model and mentor, actively building capability within the People function.
• Employment Law Expertise: Serve as the team’s subject matter expert on employment law, providing clear guidance on complex employee relations matters to ensure fair, consistent, and legally compliant outcomes.
• People Strategy Implementation: Support the delivery of people strategies, processes, and initiatives that enhance employee engagement and organisational effectiveness.
• Change Enablement: Support and embed organisational change initiatives, demonstrating resilience and adaptability in navigating ambiguity and complexity.
• Leadership Development: Coach and support business leaders in developing their teams, enhancing leadership capability and succession readiness.
• Employee Relations/ Support: Act as the first point of contact for managers on general people queries, providing sound HR advice and escalating complex issues appropriately. Provide expert advice and training to managers on all aspects of employee relations—including absence, performance, disciplinary, and grievance matters—escalating complex cases as needed.
• Data-Driven Insight: Leverage people data and analytics to identify trends, risks, and opportunities, enabling proactive and informed decision-making.
• Reward Cycle Leadership: Together with your leadership team. lead the annual reward cycle—including salary and bonus reviews—ensuring fair, transparent, and business-aligned outcomes.
• Project Ownership: Take ownership of assigned People projects, ensuring timely and effective delivery aligned with strategic priorities.
• Policy & Compliance: Partner with the People Operations Team to ensure all people policies and procedures are regularly reviewed and updated in line with legislative changes and best practice.

Job Description

As a Senior People Business Partner, you will provide both strategic and operational HR support across the organisation, acting as a trusted advisor in our key growth areas. You’ll play a pivotal role in shaping and delivering people strategies that align with business goals, working collaboratively with colleagues in Talent Acquisition, Learning & Development, and HR Operations.

In this role, you'll build strong, influential relationships with leaders and stakeholders—offering strategic insight across the full talent lifecycle to help develop culture, capability, and capacity for growth. You’ll be agile, action-oriented, and committed to driving continuous improvement in people processes and systems. This role is ideal for a People professional who thrives in a fast-paced environment and is passionate about creating meaningful, positive outcomes for people and the business.

What you'll be responsible for:

• Strategic Partnership: Collaborate with and coach business leaders and People Business Partners to build organisational capability and implement people strategies that align with business goals and drive cultural transformation.
• Trusted Advisor: Act as a strategic People partner to designated business areas, building strong, influential relationships across multiple stakeholder groups and adapting communication style to engage effectively at all levels.
• Team Leadership: Lead and develop a small team of People professionals, fostering an inclusive, coaching-led culture that promotes high performance. Serve as a role model and mentor, actively building capability within the People function.
• Employment Law Expertise: Serve as the team’s subject matter expert on employment law, providing clear guidance on complex employee relations matters to ensure fair, consistent, and legally compliant outcomes.
• People Strategy Implementation: Support the delivery of people strategies, processes, and initiatives that enhance employee engagement and organisational effectiveness.
• Change Enablement: Support and embed organisational change initiatives, demonstrating resilience and adaptability in navigating ambiguity and complexity.
• Leadership Development: Coach and support business leaders in developing their teams, enhancing leadership capability and succession readiness.
• Employee Relations/ Support: Act as the first point of contact for managers on general people queries, providing sound HR advice and escalating complex issues appropriately. Provide expert advice and training to managers on all aspects of employee relations—including absence, performance, disciplinary, and grievance matters—escalating complex cases as needed.
• Data-Driven Insight: Leverage people data and analytics to identify trends, risks, and opportunities, enabling proactive and informed decision-making.
• Reward Cycle Leadership: Together with your leadership team. lead the annual reward cycle—including salary and bonus reviews—ensuring fair, transparent, and business-aligned outcomes.
• Project Ownership: Take ownership of assigned People projects, ensuring timely and effective delivery aligned with strategic priorities.
• Policy & Compliance: Partner with the People Operations Team to ensure all people policies and procedures are regularly reviewed and updated in line with legislative changes and best practice.

Qualifications

Experience and Required Skills

• Excellent communicator with the ability to influence effectively, actively listen to drive understanding and alignment to then be able to lead and facilitate conversations with business area.
• Experience of work in a fast paced, agile organisation, preferably within the tech sector with exposure to Managed Services within Cloud & Cyber teams an advantage.
• Strong problem resolution and decision-making skills, and ability to resolve escalated issues displaying sound judgment and demonstrate accountability.
• Experience in managing complex ER case work and confident to be the centre of excellence for the BP Team.
• Enjoy managing and developing team using agile leadership model.
• Curious and open to new learning.
• CIPD Level 5 qualification or equivalent.
• High level of confidentiality.
• The ability to work as part of a team.

Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.