Senior Pensions Technician

Capita; London; Hybrid; GBP 30,000 - 60,000; Full time

Job description

Senior Pensions Technician

Home based / 40 hours per week

We are looking for two Senior Pensions Technicians to join the Royal Mail team, the roles can be home-based or hybrid. You will be providing support to the project through a positive training and coaching environment. You will test and sign off calculations and processes ensuring work is completed in line with service level agreements and scheme rules and providing a continually improving level of customer service.

You will have experience of working on a DB scheme over a variety of processes and have good pensions technical knowledge. If you’re the type of person who is confident, experienced & is great with problem solving, then this role is for you.

Job Description

What you will be doing:

• Working with current Senior Pensions Technicians and Head of Operations to deliver requirements for the transition project within KPIs (time scales, deliverables, quality, sign off) and support on the planning and training process.
• Support a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework.
• Understand client requirements and make every effort to ensure key performance indicators and quality standards are met.
• Maintain up-to-date knowledge of processes, procedures, and products.
• Understand, build, maintain, and enhance stakeholder and/or client relationships.
• Support the Pensions Team Manager in preparing for meetings and providing business MI.
• Empower team and provide support to ensure staff increase their technical competency, improve the efficiency of their delivery and achieve the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met.
• Actively represent the team in department and company activities and projects, and engage the team in discussions and plans. Motivate, lead and inspire the team to deliver excellent customer service.

What we are looking for:

• Strong knowledge of DB pensions.
• An understanding of the pension administration process.
• Excel – formulas and bulk data.
• Able to test case work and calculations and sign work off.
• Successful track record in building relationships with key stakeholders & Clients.
• Strong analytical and data-analysis skills.
• Exposure to pensions calculations, with the ability to complete reconciliation tasks.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.