Pensions Administrator *Hybrid - Darlington - Permanent*

Office Angels; Tees Valley; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Annual bonus

25 days holiday

Generous pension

Life assurance

Income protection

Study support

Health cash plan

Technology discounts

Holiday purchase

Wellbeing programme

Family-friendly policies

Career progression

Social and volunteering opportunities

Job summary

Office Angels in Darlington is seeking an experienced Senior Pensions Administrator to deliver high-quality administration for Defined Benefit schemes. You will provide accurate benefits calculations, respond to member queries, and maintain robust client service.

This role offers hybrid working, a salary of £30,000–£35,000 with annual bonus potential, 25 days’ holiday, generous pension, life assurance, study support, and clear opportunities for career progression within a growing national

Qualifications

• Previous experience in a Senior Pensions Administration role.
• Ideally experience administering Defined Benefit (DB) pension schemes.
• Excellent attention to detail and strong numerical skills.
• Outstanding written and verbal communication skills.
• Proactive, solutions-focused approach with commitment to service.
• Professional qualification in pensions advantageous but not essential.

Responsibilities

• Calculating pension benefits and member entitlements accurately.
• Responding to queries from members, trustees and stakeholders.
• Preparing pension documentation and correspondence.
• Maintaining accurate member records and compliance with procedures.
• Supporting delivery of high-quality pension administration services.
• Contributing to process improvements and sharing best practice.

Skills

Senior Pensions Administration

Defined Benefit knowledge

Attention to detail

Numerical skills

Communication skills

Customer service

Education

Pension qualification (desirable)

Job description

Pensions Administrator | Darlington | Hybrid Working

Ready to take the next step in your career?

An exciting opportunity has arisen for an experienced Pensions Administrator to join a leading UK consultancy with an outstanding reputation for delivering high-quality pension administration services.

This is your chance to become part of a growing, award-winning organisation that genuinely invests in its people. You'll join a supportive, collaborative team where your expertise is valued, your development is encouraged, and you'll have access to excellent systems and resources to help you deliver exceptional service.

What's on Offer?

• Salary: £30,000 - £35,000 DOE, plus annual bonus potential
• Darlington (DL1), free parking!
• Hybrid working
• Working hours: Monday to Friday, 9:00am - 5:00pm
• 25 days' holiday plus bank holidays, with the option to buy additional leave
• Generous pension scheme
• Life assurance and income protection
• Fully funded professional study support, including paid exams and study leave
• Health cash plan
• Flexible benefits package, including technology discounts and holiday purchase
• Wellbeing programme and family-friendly policies
• Regular social and volunteering opportunities
• Genuine career progression within a growing national business

The Role

As a Senior Pensions Administrator, you'll play a key role in delivering high-quality administration services for Defined Benefit (DB) pension schemes, ensuring members and clients receive a professional and efficient service.

Key Responsibilities

• Calculating pension benefits and member entitlements accurately
• Responding to queries from members, trustees and other stakeholders
• Preparing pension documentation and correspondence
• Maintaining accurate member records and ensuring compliance with procedures
• Supporting the delivery of a high-quality pension administration service
• Contributing to process improvements and sharing best practice within the team

About You

We're looking for someone who has:

• Previous experience in a Senior Pensions Administration role
• Ideally, experience administering Defined Benefit (DB) pension schemes or a strong understanding of Defined Benefit pension arrangements
• Excellent attention to detail and strong numerical skills
• Outstanding written and verbal communication skills
• A proactive, solutions-focused approach
• A commitment to delivering exceptional customer service

Professional pension qualifications (or working towards them) would be advantageous but are not essential.

If you're an experienced pensions professional looking to join an organisation that values quality, development and work-life balance, we'd love to hear from you.

We are committed to ensuring an inclusive recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know and we will do our best to support you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.