Senior DB Pensions Administrator – Expert Mentor Delivery

Focus Resourcing; England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus potential

Pension contribution matching

Healthcare & life cover

Flexible benefits scheme

Volunteer days

Employee referral bonus

Digital GP service

Job summary

Focus Resourcing is seeking a Senior Pensions Administrator to join the DB Pensions team. You will deliver accurate, timely, customer-focused administration across a portfolio of schemes for clients and their members, providing a high level of service and technical accuracy.

You will handle leavers, retirements, transfers, deaths, and other DB activities, update systems, manage correspondence, perform calculations, and support project work, while mentoring juniors and collaborating with Payroll,

Qualifications

• Proven DB pensions administration experience, covering leavers, retirements, deaths, and transfers.
• Strong numerical aptitude demonstrated through work experience or qualifications.
• IT-confident, particularly in Microsoft Word, Excel, and Outlook.
• Highly organised with excellent planning and prioritisation skills.
• Able to manage multiple tasks and meet deadlines.
• Accurate, detail-focused, and quality-driven.
• Strong written and verbal communication skills.

Responsibilities

• Deliver accurate, timely, and customer-focused pension administration services across a portfolio of schemes.
• Managing a wide range of DB administration activities, including leavers, retirements, transfers (in and out), and deaths.
• Updating pension administration systems and databases accurately.
• Logging, scanning, and managing post and correspondence.
• Handling internal and external telephone and written enquiries professionally.
• Running automated system calculations and completing manual benefit calculations where required.
• Producing customer correspondence to draft or final letter standards using electronic document management systems.
• Monitoring procedural developments and supporting the implementation of changes.
• Returning original documentation and certificates to members securely.
• Amending and, with experience, checking non-financial transactions such as changes of address.
• Developing knowledge of assigned clients and their pension schemes.
• Supporting project work and wider team initiatives.
• Providing informal mentoring and support to junior team members.
• Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support).
• Accurately recording time and meeting utilisation targets.
• Contributing to non-client activities such as training, technical committees, and events.

Skills

DB pensions administration

Numerical aptitude

Time management

Communication skills

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Focus Resourcing is seeking a Senior Pensions Administrator to join the DB Pensions team. You will deliver accurate, timely, customer-focused administration across a portfolio of schemes for clients and their members, providing a high level of service and technical accuracy.

You will handle leavers, retirements, transfers, deaths, and other DB activities, update systems, manage correspondence, perform calculations, and support project work, while mentoring juniors and collaborating with Payroll,