Pensions Administrator – Data-Driven, Customer-Focused

Equiniti; Crawley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension plan

EAP & life assurance

Employee discounts

Flex plan

Holiday & volunteering

Recognition program

Learning & development

Job summary

Equiniti in Crawley is seeking a Pensions Administrator to join a busy office environment within the HEQ Retirement Solutions team. You will provide administration services to customers, meet deadlines, handle enquiries, draft non-standard correspondence, and contribute to data collation and reporting.

You will work within FCA regulatory requirements and Treating Customers Fairly principles, develop process improvements, and support development through on-the-job coaching and training while

Qualifications

• Experience in customer-facing administration in financial services or pensions is preferred.
• Strong numerical and written communication skills with accuracy.
• Familiarity with regulatory requirements in pensions is a plus.

Responsibilities

• Provide admin services to customers within agreed SLAs and ensure accuracy.
• Meet deadlines and respond to customer enquiries (oral and written).
• Draft non-standard correspondence and collate routine reports.
• Contribute to process improvements and participate in audits as needed.

Skills

Good communication

Exceptional customer service

Attention to detail

Relationship building

Computer literacy

Numeracy & literacy

Life & Pensions experience

Job description

Equiniti in Crawley is seeking a Pensions Administrator to join a busy office environment within the HEQ Retirement Solutions team. You will provide administration services to customers, meet deadlines, handle enquiries, draft non-standard correspondence, and contribute to data collation and reporting.

You will work within FCA regulatory requirements and Treating Customers Fairly principles, develop process improvements, and support development through on-the-job coaching and training while