Senior Pensions Benefits Technician

The Sammons Recruitment Group - Specialist Recruitment Consultancy; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is looking for a dedicated pensions administrator to join their in-house team. This role offers a fantastic opportunity to support Administration Managers while ensuring compliance with regulations and delivering high-quality service. You will collaborate with various teams to enhance efficiency and address training needs. With the flexibility to work from home part of the week, this position is ideal for someone with extensive pension administration experience and a passion for continuous improvement. If you thrive in a dynamic environment and are eager to make a difference, this role is for you.

Qualifications

• 5+ years of pension administration experience.
• In-depth knowledge of pension legislation and regulations.

Responsibilities

• Assist Administration Managers in service delivery and reporting.
• Conduct system testing and handle complex casework.

Skills

Pension Administration

Analytical Skills

Problem-Solving

Supervisory Skills

Education

PMI (part-qualified)

5 years’ relevant experience

Tools

Pension Platforms

System Testing

Job description

This is an excellent opportunity to join an in-house pensions team, providing comprehensive benefits administration with minimal supervision. The role involves supporting Administration Managers in planning and organizing work to meet deadlines and service standards. It also requires collaboration with Technicians and Trainee Technicians to identify and address training needs, ensuring team efficiency.

Work from home 2 days a week / 3 days in the London office.

About the role

1. Assist and support the Administration Manager, Assistant Administration Managers, Senior Technicians, Technicians, and Trainees in service delivery.
2. Conduct system testing, including calculations, letter, and process testing.
3. Prepare management reports with accurate and timely data, including work allocation, volume, and risk escalation.
4. Handle complex casework, liaising with the Technical team as needed.
5. Support the Payroll team in resolving queries and assist other teams when required.
6. Perform annual routines such as pension increases.
7. Discuss performance and conduct issues with managers, and train staff to address skill gaps, fostering continuous improvement.
8. Review casework for compliance with client standards and deadlines, supporting benefits calculations and resolving queries.

About you

1. PMI (part-qualified) or equivalent qualification or experience.
2. Minimum of 5 years’ relevant pension administration experience.
3. In-depth knowledge of legislation, regulations, and The Pension Regulator requirements.
4. Strong understanding of DB and DC pension calculations, processes, and systems.
5. Analytical and problem-solving skills, with the ability to identify errors.
6. Supervisory experience, including coaching and performance management (desirable).
7. Extensive knowledge of pension platforms and experience in system testing and troubleshooting (desirable).

Please quote reference 81168.