Senior Pensions Administrator

TN United Kingdom; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a Senior Pensions Administrator to join its dynamic Client Services team. This role involves delivering high-quality pension administration services, managing complex member issues, and supporting junior team members. The ideal candidate will have extensive experience in DB, DC, and CARE schemes, along with strong communication and organizational skills. With a focus on personal and professional development, this innovative firm offers a supportive work environment and hybrid working arrangements, making it an excellent opportunity for those looking to advance their careers in the pension industry.

Benefits

Flexible benefits

On-site mental health support

Opportunities for professional development

Social activities

Paid volunteering leave

Birthday leave

Qualifications

• Experience in pension administration for DB, DC, and CARE schemes.
• Strong awareness of UK pension market and legislation.

Responsibilities

• Deliver high-quality administration services for pensions.
• Process member events like retirements and transfers.

Skills

Pension Administration

Customer Service

Communication Skills

Teamwork

Leadership

Organizational Skills

Education

Associate Membership of the Pension Management Institute

Tools

UPM Pension System

Job description

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Our Third Party Administration (TPA) department is a dynamic team managing a varied portfolio of clients. They provide market-leading services on Defined Benefits (DB), Defined Contribution (DC), and CARE pension arrangements.

We have an exciting opportunity for a Senior Pensions Administrator within our Client Services team in Edinburgh or London.

What will your role look like?

You will deliver high-quality administration services, assist members with complex pension issues, and support the development of less experienced team members.

Key responsibilities include:

• Maintaining and updating member records accurately.
• Processing member events such as Retirements, Deaths, Early Leavers, Transfers, and Quotations.
• Serving as a technical reference point for non-standard cases.
• Escalating complex queries to the Team Leader and technical support.
• Providing consistent, efficient service to clients and members, aligned with service level agreements.
• Collaborating with the Principal Administrator and Team Leader to improve operational efficiency.
• Managing scheme events annually and periodically.
• Coaching and supporting junior administrators' development.

To succeed in this role, you will have:

• Experience in pension administration for DB, DC, and CARE schemes.
• Strong awareness of the UK pension market, legislation, and industry best practices.
• Experience with pension systems like UPM or similar.
• Customer service experience and effective communication skills over the phone.
• Ability to manage multiple tasks and organize workload efficiently.
• Excellent communication skills with clients, members, and colleagues.
• Teamwork skills and leadership qualities, including mentoring juniors.

Ideally, candidates will hold or be working towards a professional qualification such as the Associate Membership of the Pension Management Institute. We also welcome applicants with relevant industry experience and UK pension market knowledge.

A detailed role profile is available upon request.

Benefits include:

• Flexible benefits to suit your lifestyle.
• A supportive, collaborative work environment.
• On-site mental health and wellbeing support.
• Opportunities for personal and professional development, including mentoring and access to Aspire learning portal.
• Social activities, paid volunteering leave, and birthday leave.
• Hybrid working arrangements for a balance of home and office work.