Senior Pensions Administrator

ENGINEERINGUK; Birmingham; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Pensions Administrator to join their vibrant Birmingham office. This exciting role is ideal for someone with extensive experience in Defined Benefit pension administration, who can perform complex calculations and mentor junior colleagues. The successful candidate will ensure best practices in pensions administration, maintain strong client relationships, and oversee team performance. With a commitment to professional development and a supportive work environment, this position offers a unique opportunity to contribute to a growing team while enjoying a competitive benefits package. If you're ready to take the next step in your career, this could be the perfect fit for you.

Benefits

Competitive salary

Annual discretionary Bonus Scheme

25 days holiday plus flexibility

Flexible Bank holidays

Pension scheme

Healthcare cash plan

Flexible Benefits Scheme

Life Assurance cover

XPS Rewards

Access to a digital GP service

Qualifications

• Experience in Defined Benefit pension administration is essential.
• Proficient in performing complex calculations and mentoring junior staff.

Responsibilities

• Oversee monthly and annual processes ensuring compliance with legislation.
• Handle complex pensions queries and provide expert advice to clients.

Skills

Pensions Administration

Complex Calculations

Client Communication

Problem Solving

Interpersonal Skills

Organizational Skills

Self-Motivation

Education

Maths GCSE grade 4/C or equivalent

English GCSE grade 4/C or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

OpenAir

Job description

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Sector: Administration and Secretarial

Role: Senior Executive

Contract Type: Permanent

Hours: Full Time

Senior Pensions Administrator

Consultant Level
Birmingham
Hybrid
Full Time
Permanent
Ref: REQ002844

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.

Our Pensions Administration business continues to grow, and we are now looking for an experienced Senior Pensions Administrator to join our vibrant Birmingham office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in Defined Benefit (DB) pension administration, able to perform manual calculations and check the work of less experienced pensions administrators.

The Team

Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.

The Role

As a Senior Pensions Administrator with XPS you will:

• Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
• Maintain a client-focused approach, developing trusting and credible partnerships with clients both face to face and via the telephone.
• Oversee the management of monthly and annual processes on the team, ensuring processes are fully monitored and completed in line with customer and legislation requirements.
• Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
• Ensure standard documentation is scheme specific and incorporate them into existing procedures.
• Participate in client meetings where appropriate.
• Handle complex pensions queries.
• Sign out non-standard letters in response to client and member queries.
• Update relevant pension administration databases and systems.
• Perform manual benefits calculations.
• Identify training needs across the team and assist with developing and mentoring team members.
• Support, motivate and coach colleagues to the benefit of the team and wider Company.
• Manage ad hoc projects and exercises.
• Act as a key member of the pensions administration team, providing support to the assigned team leader.
• Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management.
• Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures.
• Provide expert advice solutions to pensions queries; keep abreast of technical and legislative developments within the pensions industry, and provide technical support to more junior staff.
• Work closely with other departments/teams both internal and external to the Company to provide a total service to our clients.
• Ensure the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meet required utilisation targets.

Your Profile

Essential Criteria

• Previous pensions administration experience of Defined Benefit (DB) schemes.
• Experience of current pensions legislation and framework.
• Able to perform complex calculations and check the work of junior colleagues.
• IT proficient, particularly in Microsoft Word, Excel & Outlook.
• Maths and English GCSE grade 4/C or equivalent.
• Confident communicator and problem solver.
• Self-motivated and enthusiastic approach to work, particularly taking responsibility for personal and technical continuous professional development.
• An eagerness to take on responsibility and adopt a flexible approach when work pressures are high.
• Able to see projects/tasks through to completion within given timescales.
• Great interpersonal and organisational skills.

What We Offer

We offer an attractive reward package, typical benefits can include:

• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Flexible Bank holidays
• Pension scheme, matching contribution structure
• Healthcare cash plan
• Flexible Benefits Scheme to support you in and out of work
• Life Assurance cover, four times basic salary
• XPS Rewards (offers High Street discounts and savings)
• Employee Assistance Programme for you and your household
• Access to a digital GP service
• Paid volunteering day
• Staff referral scheme

What Next

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided. We will consider all applicants and respond swiftly.

Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process.

Requirements

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued.

Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.

XPS try wherever possible to respond to all applicants; if you have not heard from us within 28 days of your application, please assume you have been unsuccessful.