Senior pensions Administrator

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Pensions Administrator to join their dynamic team in Birmingham. This hybrid role combines remote work with in-office presence, offering flexibility and a supportive environment. You will serve as a Subject Matter Expert, ensuring high-quality service delivery while driving improvements and solutions. The company values detail-oriented professionals committed to customer satisfaction and offers training, development opportunities, and a range of benefits, including private medical care and a cycle-to-work scheme. If you are passionate about pensions administration and thrive in a collaborative environment, this role is perfect for you.

Benefits

Training and development opportunities

Discretionary bonus

Pension scheme

Life assurance

Private medical care

Cycle-to-work scheme

Onsite gym

Café

Wellbeing days

Inclusive work environment

Qualifications

• Experience in pensions administration with a detail-oriented approach.
• Strong communication skills and ability to work in a team.

Responsibilities

• Serve as a Subject Matter Expert, ensuring proficiency in processes and tools.
• Monitor team activity and coordinate workloads effectively.

Skills

Pensions Administration

Team Collaboration

Communication Skills

Attention to Detail

Proficiency in Word

Proficiency in Excel

Job description

Senior Pensions Administrator, Birmingham

Join a global company and be part of a dynamic team in Birmingham. We are looking for a detail-oriented professional committed to quality and customer satisfaction.

This hybrid role offers a flexible work schedule, combining 50% remote work with 50% in-office presence at our Birmingham location.

Responsibilities:

• Serve as a Subject Matter Expert (SME) for processes, clients, systems, and tools, ensuring proficiency in processing and checking.
• Monitor team activity, coordinate workloads in line with SLAs, and organize tasks effectively.
• Produce and analyze reports for internal and external stakeholders.
• Identify process issues and drive improvements and solutions.
• Implement changes to tools and documentation to support service delivery.
• Enhance processing knowledge and promote continuous improvement.
• Maintain and update knowledge documents, incorporating legislative changes.
• Share best practices through training and support.
• Participate in audits and support team performance.
• Lead and contribute to projects impacting team operations.

Qualifications:

• Experience in pensions administration.
• Strong team player capable of meeting deadlines.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to quality.
• Proficiency in Word and Excel.

What We Offer:

• Training and development opportunities, including support for professional exams.
• Discretionary bonus, pension, and life assurance schemes.
• Private medical care, cycle-to-work scheme, and other benefits.
• Onsite gym and café, wellbeing days, and an inclusive work environment.