Senior pensions Administrator

LGBT Great; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Senior Pensions Administrator, where your attention to detail and commitment to quality will shine. In this hybrid role, you will provide essential administration support, ensuring client satisfaction and achieving service level agreements. You'll be a key player in driving process improvements and sharing your expertise with the team. Enjoy the flexibility of working both in the Birmingham office and from home, while being part of a diverse and inclusive environment that values your contributions. This role offers the opportunity to enhance your skills and make a real difference in people's lives.

Qualifications

• Experience in an operations environment is beneficial.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide high-quality administration support for clients.
• Monitor team activity and coordinate workload effectively.
• Produce and analyze reports for clients as needed.

Skills

Attention to detail

Customer satisfaction

Communication skills

Problem solving

Analytical skills

Team player

Numerical competency

Planning and prioritization

Job description

Senior Pensions Administrator

Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements?

This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to 50% of your working week from home.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be required to provide high quality administration support for internal and external clients, being a technical expert in the team and sharing your expertise by:

• Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
• Producing and analysing reports as required for internal and external clients.
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
• Writing and maintaining knowledge documents, keeping them up to date.
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in projects that will impact the work of teams and domains.
• Building strong relationships with client teams, client representatives and third-party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Contributing to the team, supporting the rest of the team based on their needs.
• Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.
• Performing additional tasks as requested by your manager.

How this opportunity is different

Every day, our colleagues make a difference to people’s lives, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do.

As part of our diverse and established team, you’ll bring valuable skills and expertise to Aon, including previous experience in an operations environment, and a positive can-do attitude to engage and manage your team. At Aon, you will be able to enhance your current skills while continuing to learn new ones as full training & support is provided. Knowledge of pensions is an advantage, but not essential to be successful.

Having the opportunity to work virtually and in an office environment ensures you are supported during your Aon induction through direct interaction with colleagues, trainers, and your manager, while still having the flexibility of agile working if required.

Skills and experience that will lead to success

• Team player, who can work to tight deadlines.
• Strong communication skills, both verbal and written.
• Numerically competent.
• Strong attention to detail and commitment to provide ongoing quality.
• Effective problem solving and analytical skills.
• Ability to effectively plan, prioritise and execute tasks.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.