Senior Pension Benefits Operations Leader

West Midlands Pension Fund; Wolverhampton; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

A prominent pension fund organization is seeking a Head of Benefit Operations to oversee pension benefit services for over 360,000 members. The ideal candidate will have a strong background in managing complex operations, experience in driving transformation, and excellent leadership skills. This pivotal role involves working closely with senior leadership to shape the pension operations strategy and ensure high-quality service delivery. Located in Wolverhampton, this position offers a dynamic leadership opportunity with significant impact on pension administration.

Qualifications

• Proven track record of senior management in pensions or operations.
• Experience driving transformation and new processes.
• Strong knowledge of pension administration systems.

Responsibilities

• Lead and manage pension benefit operations.
• Drive service development and process improvements.
• Oversee escalated case reviews and complaints.
• Manage and develop a team of around 60 employees.

Skills

Senior management experience

Leadership in complex operations

Knowledge of LGPS

Analytical skills

Communication skills

Team motivation capabilities

Job description

A prominent pension fund organization is seeking a Head of Benefit Operations to oversee pension benefit services for over 360,000 members. The ideal candidate will have a strong background in managing complex operations, experience in driving transformation, and excellent leadership skills. This pivotal role involves working closely with senior leadership to shape the pension operations strategy and ensure high-quality service delivery. Located in Wolverhampton, this position offers a dynamic leadership opportunity with significant impact on pension administration.