Senior Pension Administrator

Equiniti; Crawley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading international provider seeks a Senior Pension Administrator for their Private Sector team. Responsibilities include overseeing the training of Pension Administrators, performing pension calculations, and ensuring high-quality service delivery through collaborative efforts. The role requires attention to detail and proven pensions experience, offering excellent growth opportunities and various employee benefits.

Benefits

Equiniti Pension Plan with up to 10% match

All Employee Long Term Incentive Plan (LTIP)

Employee Assistance Programme and life assurance

Employee discounts through EQ Wins Platform

Flexible benefits including travel insurance

Typically 29 days holiday + bank holidays

Two volunteer days for charity involvement

Equiniti ICON award vouchers

Qualifications

• Proven track record of quality, timely delivery.
• Capability of following defined processes and procedures.
• Willingness to learn a variety of systems.

Responsibilities

• Provide administration service to customers, working to agreed targets.
• Perform pension calculations and resolve customer inquiries.
• Identify and implement process improvements to enhance customer service.

Skills

Attention to detail

Strong communication skills

Customer service

Numeracy skills

Literacy skills

Education

Previous pensions experience

Job description

Management Level

H

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

EQ Retirement Solutions are looking for a Senior Pension Administrator to join the Private Sector team. The Senior Pension Administrator Role will be responsible for the implementation of training and development of Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative in nature and the candidate will be required to liaise with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance is completed correctly and in a timely manner, aiming towards continuous improvement of customer service.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Provide administration service to customers, working to agreed targets
• To complete / check casework and provide feedback
• Resolving customer enquiries
• Performing and issuing pension calculations
• Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Carry out projects and ad-hoc activities as determined by the Team Leader

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Excellent attention to detail and capable of following defined processes and procedures
• Strong communication skills
• The desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• The ability to develop positive and productive working relationships
• Computer literate with a willingness to learn a variety of systems
• Strong numeracy and literacy skills
• Previous pensions experience is essential

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.