Senior Pensions Administrator

Willis Towers Watson; Welwyn Garden City; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in pensions administration is looking for a Senior Pensions Administrator to manage complex pension schemes and mentor junior colleagues. This role offers the chance to utilize interpersonal skills while ensuring high standards of service. Join a company offering hybrid working, competitive salary, and continuous support for your professional development.

Qualifications

• Experience of administrating occupational pension schemes.
• Experience of coaching and supporting less experienced associates.
• Excellent written and verbal communication skills.

Responsibilities

• Work within an administration team servicing member and client queries.
• Ensure service level agreements and performance standards are met.
• Train, mentor, and support junior associates.

Skills

Interpersonal skills

Time management

Customer focus

Attention to detail

Job description

Are you a Self driven professional with a Passion for DB Pensions Administration? We are hiring for Senior Pensions Administrators who would be based in one of our offices in Redhill, Leeds or Welwyn. In this role, you will take on more advanced calculations and complex schemes (DB and/or DC) and play a crucial role in mentoring and checking the work of the Pensions Administrators.

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions administrators. As a reward for your efforts we will offer youa competitive salary and benefits package along with potential progression opportunity, support and further training.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

The Role

• Working within an administration team, servicing both member and client queries in relation toDB and some DCpension schemes.
• In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
• Deputise in the absence of the Team Leader.
• Be a senior point of reference on technical issues and non-standard cases.
• Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
• Train, support and mentor junior associates and hold regular feedback sessions.
• Assist in more complex/project work when required including complaints .
• Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.
• Ensure that targets and deadlines are met.

Qualifications

The Requirements

• Experience of administrating occupational pension schemes.
• Experience of coaching and supporting less experienced associates.
• Excellent interpersonal skills to include good written and verbal communication.
• Good time management skills and the ability to organise and prioritise own workload.
• Able to work to a high level of accuracy.
• Customer and quality focused.
• Computer literate.

At WTW, we believe difference makesus stronger.We want ourworkforceto reflectthe differentand varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bringtheir wholeselvestoworkeveryday.Weareanequalopportunityemployer committedtofosteringaninclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].

Equal Opportunity Employer