Senior Pension Administrator

Dalkia UK; Birmingham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading technical services group in the UK seeks a Senior Pensions Administrator to lead the company's pension scheme. This hybrid role involves ensuring compliance, managing relationships with pension providers, and improving processes for an excellent employee experience.

Benefits

Flexible Working

Competitive Salary

Professional Development

Pension Scheme

Life Assurance

Cycle-to-Work Scheme

Electric Vehicle Leasing

Retail Discounts

Qualifications

• Minimum of 2 years in a similar role.
• Strong knowledge of UK pension legislation.

Responsibilities

• Ensure compliance with pension regulations.
• Collaborate with external pension administrators.
• Provide annual communications to members.

Skills

Attention to Detail

Problem-Solving

Organizational Skills

Communication

Teamwork

Tools

Microsoft Office

Excel

Job description

Birmingham, West Midlands, United Kingdom

Posted 1 day ago

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Full Job Description

About Dalkia in the UK:

Jointly owned by EDF Energy and Dalkia, we are a leading technical services group operating nationwide in the UK. Housing key expertise under one roof, we provide specialist technical services in facilities management, mechanical and electrical engineering, energy performance contracting, systems integration, and digital services.

We leverage the strength of our Group, without losing the personability of a smaller business. We are a people-first culture.

With an annual turnover of over c.£600m, approximately 4,000 employees, and a diverse and inclusive ethos, we attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements.

With over 100 employees, the Dalkia Group central function includes HR, Payroll, Finance, Legal, IT, QSHE, and Communications teams supporting our business units. We provide technical expertise, governance, policy, guidance, and support to ensure high-quality service delivery.

The Role:

The Senior Pensions Administrator reports to the Head of Payroll and Pensions and leads the company's pension scheme. Responsibilities include attending trustee meetings, monitoring provider performance, applying pension legislation, supporting auto-enrolment, and acting as the main contact for HR, Payroll, and The Pensions Regulator. The role also involves driving process improvements, supporting staff education on pensions, and ensuring an excellent employee experience through accurate data and communication.

This is a hybrid role, requiring up to 2 days per week in Birmingham Office and travel to other sites as needed.

Responsibilities:

As our Senior Pension Administrator, you will:

• Ensure Dalkia's compliance with all pension regulations.
• Make changes to pension-related information – contribution increases, new joiners, contractual increases, etc., in our payroll system Midland HR, working with the payroll team to resolve issues.
• Submit files for payment, perform key checks to ensure payments reconcile, and work with Group Finance for correct recharges to Business Units each month.
• Collaborate with external pension administrators such as Legal and General, Aviva, Local Government schemes, and others to update their systems and foster long-term relationships.
• Attend annual trustee meetings for the Legal and General Master Trust Defined Contribution Scheme.
• Monitor the performance of Legal and General, alerting the relevant parties of SLA issues.
• Ensure contributions are paid ahead of statutory deadlines and escalate issues promptly.
• Apply auto-enrollment and other pension legislation correctly.
• Provide annual communications to members (details to be determined).
• Participate in projects to educate members on pension matters.
• Act as the primary contact for HR and Payroll queries, providing support and training.
• Serve as the main contact for The Pensions Regulator.
• Work collaboratively with Payroll and HR Systems teams to ensure pension changes are accurately reflected in payroll systems.
• Proactively seek to improve process efficiency.
• Ensure employees have a positive experience regarding pensions.
• Maintain accurate pension data within payroll systems.

Internal Relationships:

• iTrent Systems Team and internal IT
• HR and Payroll Teams
• Primary internal contact for employee queries

External Relationships:

• Pension providers and consultancy support

Skills:

• High accuracy and attention to detail
• Problem-solving skills to identify and resolve issues
• Strong organizational and time management skills
• Ability to handle confidential information discreetly
• Excellent written and verbal communication skills
• Team player with collaborative mindset
• Proficiency in Microsoft Office, especially Excel

Behaviours:

• Professionalism, ethics, and integrity
• Strict confidentiality
• Customer-centric approach
• Collaborative working style
• Proactive in process improvements
• Up-to-date with regulations and industry trends

Experience:

• Minimum of 2 years in a similar role
• Strong knowledge of UK pension legislation
• Experience working as part of a project team
• Proficiency in payroll software and Excel for data management and reporting

What’s in it for you?

Join a friendly, forward-thinking team passionate about their work. We offer a wide range of benefits, including flexible working, competitive salary, professional development, pension scheme, life assurance, holidays, cycle-to-work scheme, electric vehicle leasing, and retail discounts.

Equity, Diversity, and Inclusion:

We are committed to equity, diversity, and inclusion. We treat every applicant fairly and respectfully. If you require adjustments, please inform us in confidence. Our talent acquisition team is here to support you.