Senior Partnership Operations Lead - 6 month fixed term contract

Trustonic; Reading; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working arrangements

Private medical insurance

Pension scheme

Open holiday policy

Job summary

Trustonic is seeking a highly organised Senior Partnership Operations Lead to own the operational delivery of our global OEM partnerships and the DLC programme. This six-month fixed-term secondment sits within our wider operations team with potential to become permanent.

You will lead day-to-day OEM and DLC operations, coordinate with cross-functional teams, manage the Google relationship, and build governance and reporting to drive performance and timely launches across regions.

Qualifications

• Experience in OEM partnerships or telecom/mobile device ecosystems.
• Background in programme management, operations, or delivery roles.
• Experience coordinating cross-functional initiatives across commercial and technical teams.
• Experience with large global organisations (OEMs or Google) is desirable.
• Experience supporting product launches, onboarding or delivery programmes.
• Exposure to DLC or device locking programmes is advantageous but not essential.

Responsibilities

• Oversee day-to-day operational delivery of OEM partnerships and the DLC programme.
• Own the operational relationship with Google, manage DLC prioritisation, approvals, launch planning and delivery timelines.
• Define, implement and improve OEM operational processes with governance.
• Coordinate cross-functional delivery with Business Development, Product, Delivery and regional teams.
• Build and maintain reporting dashboards and a single source of truth for programme status, milestones, risks and actions.
• Identify and resolve blockers across teams—operational, technical, commercial or regional.
• Provide operational insights and programme data to support commercial discussions.
• Drive process and tooling improvements to simplify delivery and enable regional teams.

Skills

Organised

Communicator

Stakeholder management

Cross-functional

Influencing

Data-driven

Analytics

Multinational collaboration

Problem solving

Wrike / MS Office

Tools

Wrike

Microsoft Office

Job description

Who we are...

At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Job Description

A bit about the team and what you'll deliver...

We are looking for a highly organised and collaborative Senior Partnership Operations Lead to take ownership of the operational delivery of our global OEM partnerships and Device Lock Controller (DLC) programme.

Note: This is a fixed-term contract to cover a 6-month secondment into a brand new permanent role within our wider operations team. There is the potential for this position to become permanent.

• Leading OEM & DLC Operations: Oversee the day‑to‑day operational delivery of OEM partnerships and the DLC programme, ensuring activities remain on track and aligned across multiple stakeholders.
• Managing the Google Relationship: Own the operational relationship with Google, managing DLC prioritisation, approvals, launch planning and delivery timelines.
• Driving Operational Excellence: Define, implement and continuously improve OEM operational processes, creating clear ownership, governance and accountability across internal teams and external partners.
• Coordinating Cross-Functional Delivery: Bring together Business Development, Product, Delivery and regional teams to ensure OEM onboarding and launches are delivered successfully and on schedule.
• Tracking Performance & Governance: Build and maintain reporting dashboards and a single source of truth for programme status, milestones, risks and actions.
• Removing Delivery Blockers: Proactively identify operational, technical, commercial or regional issues and work across teams to resolve them quickly.
• Supporting Commercial Success: Provide operational insights and programme data to support commercial discussions, planning and negotiations.
• Continuous Improvement: Drive process and tooling enhancements that simplify delivery, improve efficiency and enable regional teams to execute successfully.

Who You Are...

• highly organised with exceptional attention to detail
• an excellent communicator who can simplify complex topics for a wide range of stakeholders
• comfortable coordinating multiple projects and priorities simultaneously
• confident influencing and driving delivery across teams without direct authority
• proactive, solutions-focused and calm under pressure
• collaborative and enjoy working across international teams and cultures
• analytical, using data and reporting to make informed decisions
• adaptable and thrive in a fast‑paced, evolving technology environment
• someone who takes ownership, follows through on commitments and continuously looks for ways to improve how things are done

What Makes You, You...

Skills

• Excellent stakeholder management and relationship‑building skills
• Strong programme and operational coordination capabilities
• Clear written and verbal communication skills
• Strong organisational and planning skills with excellent attention to detail
• Ability to manage multiple workstreams and priorities simultaneously
• Data-driven approach to reporting, tracking and performance management
• Strong problem-solving skills with the ability to identify and remove delivery blockers
• Experience using collaboration and project management tools such as Wrike and Microsoft Office

Experience

• Experience working within OEM partnerships, telecommunications or the mobile device ecosystem
• Background in programme management, operations or delivery-focused roles
• Experience coordinating complex cross-functional initiatives across commercial and technical teams
• Experience working with large global organisations, such as OEMs or Google, is highly desirable
• Experience supporting product launches, onboarding or operational delivery programmes
• Exposure to Device Lock Controller (DLC) or device locking programmes would be advantageous but is not essential

Knowledge

• Understanding of how OEM partnerships operate within the mobile ecosystem
• Awareness of device locking technologies and mobile security solutions
• Familiarity with structured delivery methodologies such as Agile or PRINCE2
• Fluent English; additional languages such as Chinese or Spanish would be beneficial but are not essential.

Additional Information

What we can provide you in return for your investment...

Competitive Compensation

• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.

Financial security & wellbeing

• Immediate participation in our pension scheme.
• Private medical insurance for you and your family from day one.
• Income protection and life insurance for peace of mind.

Flexibility & work-life balance

• Hybrid working arrangements to support your lifestyle.
• An open holiday policy with no upper limit—take the time you need, when you need it.
• Support for volunteering and causes that matter to you.

Growth & development

• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.

Inclusive, supportive culture

• A commitment to diversity, equity, and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.

Impact & purpose

• The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.

Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.