Senior Outcomes Testing Specialist – Consumer Duty

JR United Kingdom; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading challenger bank in Slough is seeking a Senior Outcomes Testing Specialist to spearhead Consumer Duty outcomes testing. This position combines strategic oversight with hands-on execution, directly shaping how the organization assesses and meets compliance standards. Ideal for professionals from fast-paced environments, this role offers significant impact, visibility, and opportunities for growth within a collaborative team.

Qualifications

• Proven experience in designing and executing Consumer Duty outcomes testing.
• Strong background in compliance, risk, or audit within financial services.
• Experience with FCA expectations and regulatory compliance.

Responsibilities

• Design and implement outcomes testing framework aligned with Consumer Duty.
• Deliver actionable insights for regulatory compliance.
• Collaborate across compliance, risk, and operations teams.

Skills

Analytical skills

Stakeholder engagement

Attention to detail

Proactivity

Tools

Data analysis tools

Job description

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Senior Outcomes Testing Specialist – Consumer Duty, slough

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Client:

JSS Search

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

A well-established challenger bank are seeking a Senior Outcomes Testing Specialist to lead the development and execution of Consumer Duty outcomes testing across their business. This role is ideal for a high-performing professional from a smaller, fast-paced organisation who is comfortable operating with autonomy and driving results. This is a strategic and hands-on position where your expertise will directly influence the way the company assesses, assures, and evidences good customer outcomes in line with Consumer Duty regulations.

Key Responsibilities

• Design and implement a comprehensive outcomes testing framework aligned with Consumer Duty requirements.
• Deliver clear, actionable insights to demonstrate both customer benefit and regulatory compliance.
• Lead collaboration across compliance, risk, operations, and product teams to embed testing into core processes.
• Oversee effective data gathering, analysis, and reporting to ensure meaningful outcomes assessments.
• Produce high-quality reports and presentations for senior leadership and regulatory bodies.
• Stay ahead of regulatory developments and continuously refine testing approaches based on feedback and evolving standards.

What We’re Looking For

• Proven experience designing and executing Consumer Duty outcomes testing, ideally within regulated financial services.
• Background in smaller or lean organisations where adaptability, ownership, and initiative are essential.
• In-depth knowledge of Consumer Duty principles and their application in a commercial environment.
• Strong analytical skills – able to convert complex data into meaningful insights.
• Confident communicator with strong stakeholder engagement skills at all levels.
• Detail-oriented, proactive, and highly outcome-focused.
• Background in compliance, risk, audit, or customer experience within financial services.
• Practical experience with data analysis and reporting tools.
• Familiarity with FCA expectations and best practices in regulatory compliance.

Why Apply?

• Play a central role in shaping and leading the Consumer Duty agenda.
• Join a forward-thinking, agile organisation where your impact will be highly visible.
• Work alongside a collaborative, high-performing team committed to delivering excellence.
• Great opportunity for professional growth in a high-profile, regulatory-facing role.