Senior Outcomes Testing Specialist – Consumer Duty

JR United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established challenger bank is seeking a Senior Outcomes Testing Specialist to lead the development and execution of Consumer Duty outcomes testing. This strategic role requires expertise in regulatory compliance and strong analytical skills to influence customer outcomes effectively.

Benefits

Professional Growth Opportunities

Collaborative Team Environment

Qualifications

• Proven experience in designing and executing Consumer Duty outcomes testing.
• Strong background in compliance, risk, audit, or customer experience.

Responsibilities

• Design and implement a comprehensive outcomes testing framework.
• Deliver actionable insights for customer benefit and regulatory compliance.
• Oversee data gathering, analysis, and reporting for outcomes assessments.

Skills

Analytical Skills

Stakeholder Engagement

Attention to Detail

Proactivity

Education

Experience in Financial Services

Tools

Data Analysis Tools

Job description

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Senior Outcomes Testing Specialist – Consumer Duty, london

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Client:

JSS Search

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

A well-established challenger bank are seeking a Senior Outcomes Testing Specialist to lead the development and execution of Consumer Duty outcomes testing across their business. This role is ideal for a high-performing professional from a smaller, fast-paced organisation who is comfortable operating with autonomy and driving results. This is a strategic and hands-on position where your expertise will directly influence the way the company assesses, assures, and evidences good customer outcomes in line with Consumer Duty regulations.

Key Responsibilities

• Design and implement a comprehensive outcomes testing framework aligned with Consumer Duty requirements.
• Deliver clear, actionable insights to demonstrate both customer benefit and regulatory compliance.
• Lead collaboration across compliance, risk, operations, and product teams to embed testing into core processes.
• Oversee effective data gathering, analysis, and reporting to ensure meaningful outcomes assessments.
• Produce high-quality reports and presentations for senior leadership and regulatory bodies.
• Stay ahead of regulatory developments and continuously refine testing approaches based on feedback and evolving standards.

What We’re Looking For

• Proven experience designing and executing Consumer Duty outcomes testing, ideally within regulated financial services.
• Background in smaller or lean organisations where adaptability, ownership, and initiative are essential.
• In-depth knowledge of Consumer Duty principles and their application in a commercial environment.
• Strong analytical skills – able to convert complex data into meaningful insights.
• Confident communicator with strong stakeholder engagement skills at all levels.
• Detail-oriented, proactive, and highly outcome-focused.
• Background in compliance, risk, audit, or customer experience within financial services.
• Practical experience with data analysis and reporting tools.
• Familiarity with FCA expectations and best practices in regulatory compliance.

Why Apply?

• Play a central role in shaping and leading the Consumer Duty agenda.
• Join a forward-thinking, agile organisation where your impact will be highly visible.
• Work alongside a collaborative, high-performing team committed to delivering excellence.
• Great opportunity for professional growth in a high-profile, regulatory-facing role.