Senior Oracle Cloud Support & Configuration Specialist

Harris Federation; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working (2 days from home)

Professional development

Job summary

Harris Federation is seeking a Senior Oracle Technical Support and Configuration Analyst to maintain and optimise Oracle Cloud systems (ERP, HCM, PBCS, FDI). You will translate business needs into configurations, document changes, and provide escalation support.

You will join a collaborative team focused on secure, reliable enterprise platforms across our London/Essex academies. With 3+ years Oracle Cloud experience, you will handle testing cycles, vendor coordination and quarterly patches,

Qualifications

• At least three years’ hands-on experience supporting Oracle Cloud applications (ERP, HCM, PBCS) in-house or via consultancy.
• Configuring Oracle modules including workflows, RBAC, value sets, flexfields and approval rules.
• Experience supporting or coordinating testing cycles (UAT, regression, patch validation).
• Experience managing technical queries, resolving tickets and escalating vendor issues.
• Degree or equivalent professional qualification in Information Systems, Computer Science, Accounting or Business Admin.
• Oracle Cloud certification (e.g. Oracle Financials Cloud, HCM, Integration Cloud) or willingness to obtain within 12 months.

Responsibilities

• Configuring and maintaining Oracle Cloud modules (ERP, HCM, PBCS, FDI).
• Translating business requirements into effective system configurations aligned with processes.
• Maintaining configuration docs, change logs and version controls.
• Providing 2nd/3rd line support for complex Oracle issues.
• Investigating and troubleshooting technical, service and data-related issues.
• Reviewing supplier-proposed technical solutions and assessing business impact.
• Coordinating and testing Oracle quarterly patches and releases.
• Managing release schedules and communicating updates, risks and mitigations.
• Creating and maintaining test scripts and rollback plans.
• Supporting continuous improvement, stability and performance of Oracle systems.

Skills

Oracle Cloud

Oracle Cloud experience

UAT testing

Vendor coordination

Education

Bachelor degree in IS/CS/Accounting or related

Job description

Harris Federation is seeking a Senior Oracle Technical Support and Configuration Analyst to maintain and optimise Oracle Cloud systems (ERP, HCM, PBCS, FDI). You will translate business needs into configurations, document changes, and provide escalation support.

You will join a collaborative team focused on secure, reliable enterprise platforms across our London/Essex academies. With 3+ years Oracle Cloud experience, you will handle testing cycles, vendor coordination and quarterly patches,