Senior Oracle Cloud Support & Configuration Analyst

HARRIS FEDERATION; London Borough of Croydon; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual loyalty bonus

Pension scheme (Teachers'/LGPS) with E

26 days' annual leave

Wellbeing Cash Plan

Employee Assistance Programme

Cycle to work

Shopping, leisure and travel discounts

20% off Tapi Carpets

ICT and season ticket loans

Job summary

Harris Federation is seeking an experienced Senior Oracle Technical Support and Configuration Analyst to maintain and optimise our Oracle Cloud environment. You will configure modules, translate business needs into system settings, and ensure security, reliability and alignment with organisational goals.

You will lead 2nd/3rd line support, coordinate quarterly patches and releases, and document changes while driving continuous improvement across enterprise systems to support schools and central

Qualifications

• Three years plus hands-on experience supporting Oracle Cloud apps (ERP, HCM, PBCS) in-house or with a consultancy.
• Proven ability to configure Oracle modules including workflows, role-based access, value sets, flexfields and approvals.
• Experience supporting or coordinating testing cycles (UAT, regression, patch validation).
• Experience managing technical queries, tickets and vendor escalations.
• Degree or equivalent in IS, CS, Accounting or Business Administration.
• Oracle Cloud certification or willingness to obtain within 12 months.

Responsibilities

• Configure and maintain Oracle Cloud modules (ERP, HCM, PBCS, FDI).
• Translate business requirements into effective system configurations aligned with processes.
• Maintain configuration docs, change logs and version controls.
• Provide 2nd/3rd line support for complex Oracle issues.
• Investigate and troubleshoot technical, service and data issues.
• Review supplier-proposed technical solutions and assess business impact.
• Coordinate and test Oracle quarterly patches and releases.
• Manage release schedules and communicate updates, risks and mitigations.
• Create and maintain test scripts, results and rollback plans.
• Support continuous improvement, stability and performance of Oracle systems.

Skills

Oracle Cloud

ERP

HCM

PBCS

UAT

Vendor communication

Education

Information Systems

Computer Science

Accounting

Business Administration

Oracle Cloud Certification

Tools

Oracle Financials Cloud

Oracle HCM

Oracle Integration Cloud

Job description

Harris Federation is seeking an experienced Senior Oracle Technical Support and Configuration Analyst to maintain and optimise our Oracle Cloud environment. You will configure modules, translate business needs into system settings, and ensure security, reliability and alignment with organisational goals.

You will lead 2nd/3rd line support, coordinate quarterly patches and releases, and document changes while driving continuous improvement across enterprise systems to support schools and central