Senior Operations Officer

Grapevine Coventry and Warwickshire; Coventry; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

8% pension (non-contributory)

Flexible working arrangements

Employee Assistance Programme

Learning culture with autonomy and支持

Leadership input in operations

Job summary

Grapevine Coventry and Warwickshire is seeking a Senior Operations Officer to keep operations compliant and people-centered. You’ll handle risk assessments, DBS checks, onboarding, and supplier negotiations while ensuring the Board can focus on strategy.

You’ll be the first point of contact for clients, coordinate governance activities, and drive continuous improvement with a proactive, compassionate approach. Flexible working and growth are offered.

Qualifications

• Experience with HR systems, DBS processes, or recruitment support.
• Familiarity with charity governance and Board support.
• Knowledge of facilities management, including building safety and maintenance coordination.
• Understanding of health and safety regulations and risk assessment processes.

Responsibilities

• Conduct risk assessments and manage health and safety compliance.
• Support HR onboarding and DBS checks, and coordinate team events.
• Answer calls empathetically and direct clients to appropriate services.
• Coordinate Board meetings and provide liaison support for trustees.
• Review internal processes and explore AI/automation opportunities, negotiating contracts to stretch resources.
• Coordinate facilities maintenance, post, emails, building access and other essential logistics.

Skills

Attention to detail

Strong IT skills

Excellent communication

Independent working

Problem-solving

Organisational skills

Tools

HR software

DBS processing systems

Governance tools

Job description

Be the engine room that powers grassroots transformation. You've mastered the art of making things work smoothly - maybe in charity operations, facilities management, or business support. You know that every compliance checkbox ticked, every system optimised, and every pound saved directly translates into changed lives. You're ready to step up into a role where your attention to detail genuinely matters. We're looking for a Senior Operations Officer who can keep everything running while keeping people at the centre. You'll be the person who welcomes callers seeking help, negotiates charity discounts with suppliers, coordinates staff onboarding, manages compliance, and ensures our Board can focus on strategy. It's operational excellence meets genuine compassion. What you'll be doing

• Keep our operations safe and compliant - conduct risk assessments, manage health and safety, coordinate facilities maintenance, and ensure we meet all legal requirements.
• Enable brilliant people to do brilliant work - support HR processes from onboarding to exits, manage DBS checks, coordinate team events, and be the go-to person who solves problems.
• Be the first point of contact for people seeking help - answer calls with empathy, direct clients to appropriate support using your knowledge of local services, and ensure no one leaves Grapevine without assistance.
• Support recruitment and governance - process applications through our system, coordinate Board meetings, and provide key liaison support for trustees.
• Drive continuous improvement - review and enhance internal processes, explore AI and automation opportunities, and negotiate contracts that stretch our resources further.
• Manage the everyday essentials - coordinate post, emails, building access, waste collection, vehicle checks, and the hundred other details that keep a charity functioning.
• Proactive problem-solving skills - you spot issues before they upscale and find creative solutions within tight budgets.
• Excellent organisational abilities and meticulous attention to detail.
• Confidence working independently while knowing when to elevate or collaborate.
• Strong IT skills and willingness to explore tools that improve efficiency.
• Understanding of health and safety regulations and risk assessment processes.
• Experience with HR systems, DBS processes, or recruitment support.
• Familiarity with charity governance and Board support.
• Knowledge of facilities management, including building safety and maintenance coordination.

At Grapevine, we believe people in communities are the answer to the challenges they face - and we work alongside them to build power and create lasting change. For 30 years, we've been a nationally acclaimed example of community-led transformation.

You’ll join a values-driven team that trusts you to make decisions, celebrates your initiative, and recognises that behind every operational task is a person we’re enabling to change lives.

We’re high-trust, human-centred, and built on shared accountability.

We repay out-of-hours effort with TOIL, cherish diverse lived experience, and never lose sight of the people behind the work.

Our offer

• 25 days annual leave plus bank holidays (pro rata)
• 8% non-contributory pension (we pay it all)
• Flexible working arrangements
• Employee Assistance Programme
• Supportive culture with continuous learning baked in and real autonomy with genuine support
• A management team role where your voice shapes how we operate