Senior Operations Manager -HV

OCS; Manchester; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

OCS Academy

Digital Learning

Wagestream pay access

Job summary

OCS UK & Ireland is seeking a dynamic Senior Operations Manager based at our Manchester office to lead the High Voltage / Utilities portfolio across our Hard Services business. You will drive service excellence, foster client relationships, and deliver strategic, sustainable engineering solutions while upholding safety and compliance.

The successful candidate will combine strong commercial acumen with resilient leadership and experience delivering complex capital projects for both public and

Qualifications

• Must have the right to work in the UK.
• Experience in High Voltage Infrastructures.
• Degree-qualified or equivalent in managing High Voltage/Utilities contracts.
• Strong commercial and financial insight with a track record of delivering results.
• Experience working with public and private sector clients.
• Decisive and resilient under pressure with excellent problem-solving skills.
• Exceptional leadership and communication skills with ability to lead diverse teams.

Responsibilities

• Provide inspirational leadership and strategic direction to regional units.
• Take full budgetary ownership of major sector contracts and ensure financial performance.
• Champion safety, inclusivity, and diversity across teams.
• Deliver technically advanced, innovative, and sustainable engineering solutions.
• Build and maintain strong client relationships and drive customer experience.
• Advocate for SME engagement and circular economy initiatives.
• Demonstrate commercial acumen in contract management, including NEC4 frameworks.
• Leverage OCS capabilities to improve productivity and service quality.
• Ensure regional teams receive strong support from the wider organisation.
• Uphold compliance with all policies and processes.

Skills

Leadership

Strategic thinking

Client relationship management

Problem solving

Education

Degree in a relevant field

Job description

About The Role

We are seeking a dynamic and experienced Senior Operation Manager based at our Manchester office, to lead our High Voltage / Utilities business across our Hard Services business. This pivotal role sits within the senior leadership team at OCS and is responsible for overseeing a diverse portfolio of contracts, ensuring exceptional service delivery, fostering strong client relationships, and driving strategic growth.

Key Responsibilities

• Provide inspirational leadership and strategic direction to the regional business units.
• Take full budgetary ownership of major sector contracts, ensuring financial performance and cost control.
• Champion a culture of safety, inclusivity, opportunity, and diversity across all teams.
• Deliver technically advanced, innovative, and sustainable engineering solutions.
• Build and maintain strong relationships with clients, promoting collaboration and exceptional customer experience.
• Advocate for SME engagement, circular economy principles, and community support initiatives.
• Demonstrate commercial acumen in managing contracts, including those under frameworks such as NEC4.
• Leverage the full capabilities of OCS to enhance productivity, service quality, and operational efficiency.
• Ensure regional teams receive robust support from the wider OCS organisation.
• Uphold compliance with all OCS policies, procedures, and business processes.

About You

• Must have the right to work in the UK.
• Proven experience in High Voltage Infrastructures, on adoptable, private and IDNO and Utility networks.
• Degree-qualified or equivalent experience in managing High Voltage / Utilities contracts.
• Deep understanding of critical infrastructure, capital project delivery, and energy management.
• Strong commercial and financial insight, with a track record of delivering results.
• Demonstrated success in working with both public and private sector clients.
• Decisive and resilient under pressure, with excellent problem-solving skills.
• Exceptional leadership and communication skills, with the ability to build collaborative relationships across diverse teams.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

• Award-winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.