Senior Operations Manager

Phoenix51; Hailsham; On-site; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Bonus opportunity

Career progression

Influential role

Supportive leadership team

Job summary

Phoenix51 is seeking a Senior Operations Manager to lead warehousing and logistics in a dual-shift setup in Hailsham, East Sussex. You will drive service excellence, efficiency and strong team engagement within a fast-growing business.

Role involves continuous improvement, coaching high-performing teams, and collaborating with senior stakeholders to support UK and European expansion. Salary £70,000-£80,000 with bonus potential and progression.

Qualifications

• Senior leadership experience in warehousing, logistics, manufacturing or supply chain.
• Experience implementing and managing shift operations.
• Strong people management and employee engagement skills.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead day-to-day operational performance across warehousing and logistics.
• Develop and implement effective shift patterns and working practices.
• Drive continuous improvement initiatives across people, processes and performance.
• Manage operational KPIs, service levels and productivity targets.
• Build and lead high-performing teams through strong coaching and leadership.
• Work closely with senior stakeholders to support future growth plans.
• Foster a positive, customer-focused culture across the operation.

Skills

Senior leadership experience

Shift operations

People management

Operational improvement

Stakeholder management

Customer-centric

Commercial awareness

Job description

Senior Operations Manager

Hailsham, East Sussex £70,000 - £80,000 + potential bonus Full-time | Permanent

Lead Operational Excellence in a High-Growth Business

We're recruiting for a Senior Operations Manager to join a rapidly expanding organisation undergoing significant transformation and growth.

This is a fantastic opportunity for an experienced operations leader who thrives in fast-paced environments and enjoys driving performance, leading people, and implementing operational improvements.

Initially, you'll take responsibility for establishing and managing a dual-shift operation, ensuring service excellence, efficiency, and strong team engagement. Longer term, this role offers the potential to support additional UK and European operations as the business continues to expand.

Key Responsibilities

• Lead day-to-day operational performance across warehousing and logistics functions
• Develop and implement effective shift patterns and working practices
• Drive continuous improvement initiatives across people, processes and performance
• Manage operational KPIs, service levels and productivity targets
• Build and lead high-performing teams through strong coaching and leadership
• Work closely with senior stakeholders to support future growth plans
• Foster a positive, customer-focused culture across the operation

About You

We're looking for someone who combines strong operational expertise with excellent leadership skills.

• Senior leadership experience within warehousing, logistics, manufacturing or supply chain environments
• Experience implementing and managing shift operations
• Strong people management and employee engagement skills
• A proven ability to drive operational improvement and change
• Excellent stakeholder management and communication skills
• A customer-centric approach and relationship-building mindset
• Commercial awareness with the ability to make sound operational decisions

What's on Offer?

• Salary of £70,000-£80,000
• Bonus opportunity
• Significant career progression prospects
• Opportunity to influence and shape a growing operation
• Collaborative and supportive leadership team
• Long-term growth opportunities within an ambitious business