Senior Operations Manager

Laine; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Salary Sacrifice car scheme with Octup

Perk Box

Private Medical Insurance

Company discounts across both pub"

Pension with life assurance

Job summary

Laine Pub Co in London is seeking a Senior Operations Manager to drive sustainability and growth across our pub portfolio, exceeding profitability targets and building strong professional relationships with Management Partners, General Managers, and the Operations team.

You will lead and coach at a senior level, creating development opportunities for the team and wider business, and align with our vision and values.

Qualifications

• 3+ years in senior operations management, preferably multi-site and customer-facing.
• Experience with pub refurbishments/CAPEX projects and strong commercial/financial acumen.
• Proficient in Microsoft Office (advanced Excel), with strong negotiation and analytical skills.
• Full GB driving license.

Responsibilities

• Identify and improve underperforming and high-potential sites; lead CAPEX projects and ensure successful refurbishments.
• Recruit, develop, and coach Management Partners, promoting continuous learning and supporting talent pipelines.
• Drive commercial performance, manage KPIs, and steer marketing and business planning initiatives.
• Maintain operational excellence and compliance, exceeding guest expectations and resolving issues proactively.
• Build collaborative relationships with internal teams and external partners to support business objectives.

Skills

Senior operations management

Multi-site experience

Customer-facing

Advanced Excel

Driving license

Education

Relevant qualifications (preferred)

Tools

Microsoft Office

Job description

Laine Pub Co – The Generous Host! Welcoming. Unapologetic. Carefree. Creative.

Laine Pubs aren’t just about pouring pints; we’re building experiences and creating environments that defy the ordinary. From spontaneous gigs to impromptu gaming sessions, our people and our pubs are architects of epic moments, big and small.

We exist to ignite the moment! We’re opening the door to the next generation of pub goers by amplifying the ordinary, sparking the extraordinary, and challenging ourselves to live more than we did the day before.

Welcoming the weird, wild & wonderful

Laine is a melting pot of badassery where weird is wonderful and different is divine. We’re Diversity Defenders and will pass on homogeneity – thank you very much! Whoever you are, and however you got here, expect to be welcomed with open arms. We can flex to the needs of every individual.

The Role

As Senior Operations Manager, you will drive sustainability and growth across our pub portfolio by exceeding area profitability targets and fostering strong professional relationships with Management Partners, General Managers, and the Operations team. Collaborating closely with the Operations Director, your leadership will be central to increasing pub turnover, maximizing profit, and providing sound business advice that aligns with our vision, mission, and values. You are responsible for leading and coaching at a senior level, creating developmental opportunities for the team and wider business.

Key Responsibilities

• Identify and improve underperforming and high-potential sites; lead CAPEX projects and ensure successful refurbishments.
• Recruit, develop, and coach Management Partners, promoting continuous learning and supporting talent pipelines.
• Drive commercial performance, manage KPIs, and steer marketing and business planning initiatives.
• Maintain operational excellence and compliance, exceeding guest expectations and resolving issues proactively.
• Build collaborative relationships with internal teams and external partners to support business objectives.

Accountabilities

• Deliver strong business results, reduce underperformance, and pursue sustainable investment opportunities.
• Build trust and motivate Management Partners, develop team capabilities, and lead with energy and enthusiasm.
• Ensure excellent service and hospitality, adapt to changing needs, and reward high performance.
• Promote teamwork and collaboration, communicate clearly, and take ownership of area results.
• Mentoring and guiding the Operations team to achieve departmental success.

About You

• 3+ years in senior operations management, preferably multi-site and customer-facing.
• Experience with pub refurbishments/CAPEX projects and strong commercial/financial acumen.
• Proficient in Microsoft Office (advanced Excel), with strong negotiation and analytical skills.
• Relevant qualifications preferred; must hold a full GB driving license.

Key Stakeholder Relationships

• Management Partners / General Managers/Operations Team
• Operations Director
• Head of People, Head of Property, Marketing Team
• All field and support colleagues

What We Offer You

• Competitive Salary, bonus scheme, pension with life assurance
• Salary Sacrifice car scheme with Octopus Electric Vehicles
• Comprehensive Benefits Package: Enjoy a package thoughtfully designed to support your well-being and work-life balance, including Perk Box and company discounts across both pub businesses
• Opportunity to opt into Private Medical Insurance
• Professional Development & Career Growth: Unlock your potential with professional development opportunities, both Laine and the wider group of Punch Pubs & Co.

Diversity & Inclusion: Become part of a movement that champions diversity and inclusivity. We celebrate unique perspectives and strive to reflect the community we serve.

Be a Maverick in Hospitality: Get involved in shaping the future of pubs. As part of an innovative hospitality movement, you’ll be at the forefront of exciting changes and innovative experiences.