Senior Operations Manager

COREcruitment Ltd; Greater London; On-site; GBP 65,000 - 87,000; Full time

Benefits offered by this job

Company car

Bonus scheme

Electric vehicle salary sacrifice

Private medical insurance

Company pension

Life assurance

Staff discounts

Career progression

Job summary

COREcruitment Ltd in London is seeking a Senior Operations Manager to lead a portfolio of high-performing hospitality venues across the city. The role focuses on developing people, driving performance, and delivering memorable guest experiences under senior leadership guidance.

You will improve operational standards, profitability and support ambitious growth plans across sites, with a strong emphasis on refurbishment leadership and strategic planning.

Qualifications

• 3+ years' experience in a senior multi-site hospitality role.
• Strong commercial acumen with a proven track record of improving sales and profitability.
• Experienced in coaching and developing General Managers to achieve outstanding results.
• Confident leading refurbishment projects and operational change.
• Excellent financial, analytical and communication skills.
• Advanced Microsoft Office skills, particularly Excel.
• Full UK driving licence.

Responsibilities

• Lead, coach and develop a portfolio of General Managers, creating high-performing teams.
• Drive commercial performance through strong financial management and clear business planning.
• Identify opportunities to improve underperforming sites while supporting growth across venues.
• Oversee refurbishment and investment projects, ensuring ROI.
• Maintain exceptional operational standards, guest satisfaction and compliance across sites.
• Collaborate with central support functions including People, Marketing and Property.
• Support succession planning by identifying and developing future talent.

Skills

Leadership

Commercial acumen

People development

Financial management

Communication

Project management

Driving licence

Tools

Microsoft Excel

Job description

Senior Operations Manager – Vibrant Pub Company – London - £76,000 + Car and Bonus

We're looking for an experienced Senior Operations Manager to lead a portfolio of high-performing, community-focused hospitality venues across London.

This is a fantastic opportunity for a commercially minded operator who thrives on developing people, driving performance, and delivering memorable guest experiences. Working closely with senior leadership, you'll play a key role in improving operational standards, increasing profitability, and supporting ambitious growth plans.

What You'll Be Doing

• Lead, coach and develop a portfolio of General Managers, creating high-performing teams.
• Drive commercial performance through strong financial management and clear business planning.
• Identify opportunities to improve underperforming sites while supporting continued growth across successful venues.
• Oversee refurbishment and investment projects, ensuring successful delivery and return on investment.
• Maintain exceptional operational standards, guest satisfaction and compliance across all sites.
• Work collaboratively with central support functions including People, Marketing and Property.
• Support succession planning by identifying and developing future talent.

About You

• At least 3 years' experience in a senior multi-site hospitality role.
• Strong commercial acumen with a proven track record of improving sales and profitability.
• Experienced in coaching and developing General Managers to achieve outstanding results.
• Confident leading refurbishment projects and operational change.
• Excellent financial, analytical and communication skills.
• Advanced Microsoft Office skills, particularly Excel.
• Full UK driving licence.

What's on Offer

• £76,000 + Car and Bonus
• Company pension and life assurance.
• Electric vehicle salary sacrifice scheme.
• Private medical insurance option.
• Comprehensive employee benefits and discounts.
• Genuine opportunities for career progression within a growing hospitality business.
• The chance to join an ambitious business where people, culture and guest experience are at the heart of everything.