Senior Operations Coordinator

OnSite; West Midlands; On-site; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Family-Friendly Leave

Company Pension

Health & Wellbeing

Cycle to Work

Professional Development

Inclusion & Belonging

Recognition Scheme

Job summary

OnSite in Worcester is seeking a Senior Operations Coordinator to support the Operations Manager and Project Leads in delivering multi-region programmes safely and efficiently. You’ll bridge field and office teams, coordinating resources and driving improvements across projects.

The role requires strong planning, auditing and stakeholder management skills, with leadership potential in a dynamic utilities and civil engineering environment.

Qualifications

• Experience in operational, utilities, engineering, infrastructure or field services environments.
• Experience in supervisory or site-management roles.
• Strong planning, scheduling and programme delivery capabilities.
• Experience conducting audits, inspections or compliance reviews.

Responsibilities

• Support Operations Manager and Project Leads in delivering programmes across regions and workstreams.
• Coordinate day-to-day operational activities for safe, compliant service delivery.
• Assist mobilisation of new projects, contracts and client requirements.
• Lead and support business improvement initiatives and audits.
• Plan, conduct and manage operational, quality, safety and compliance audits.
• Identify non-compliance issues and drive corrective actions.

Skills

Operations Planning

Resource Allocation

Audits & Compliance

Data Analysis

Stakeholder Management

Multi-Project Coordination

MS Office

Tools

MS Office

Job description

Senior Operations Coordinator

Salary: To £43,000

Location: Worcester

Contract: Full-Time Permanent 40 hours per week

About Us:

OnSite is one of the UK's leading providers of professional contracting services. With a proven track record in the successful delivery of projects and contracts across a broad spectrum of market sectors, OnSite consists of specialist operating areas - drainage, sewer rehabilitation, pipelines, civil engineering, specialist maintenance and rail services.

The Role:

As a Senior Operations Coordinator, you will play a pivotal role in supporting the Operations Manager and Project Leads to ensure the safe, efficient, and compliant delivery of operational programmes across multiple regions. Acting as a key link between field and office-based teams, you will coordinate resources, support project mobilisation, lead audits, and drive operational improvement initiatives. This role is ideal for an experienced operational professional looking to step up from a supervisory position and take on greater responsibility, leadership, and influence within a dynamic operational environment.

Key Responsibilities:

• Support the Operations Manager and Project Leads with the delivery of operational programmes across multiple regions and workstreams.


• Coordinate day-to-day operational activities to ensure safe, efficient, and compliant service delivery.


• Assist with the mobilisation of new projects, contracts, and client requirements.


• Lead and support business improvement initiatives, special projects, and operational recovery plans.


• Plan, conduct, and manage operational, quality, safety, and compliance audits.


• Identify non-compliance issues and ensure corrective actions are implemented and completed.


• Support resource planning, scheduling, and deployment of personnel, equipment, and subcontractors.


• Monitor operational performance, analyse data, and identify opportunities for continuous improvement.


• Work closely with Project Leads and Team Leaders to resolve operational challenges and resource pressures.


• Act as a key liaison between office-based teams, field operations, clients, and stakeholders.


• Prepare operational reports, audit findings, performance updates, and action plans.


• Provide coaching, guidance, and support to operational teams while promoting a culture of safety, accountability, and teamwork.


• Act as a trusted deputy to the Operations Manager, providing operational support during periods of increased demand or escalation.

What You'll Need:

• Experience within an operational, utilities, engineering, infrastructure or field services environment.


• Previous experience in a supervisory, site management or operations coordination role.


• Strong understanding of operational planning, resource allocation and programme delivery.


• Experience conducting audits, inspections or compliance reviews.


• Ability to analyse performance data and implement improvement initiatives.


• Excellent organisational and problem-solving skills.


• Strong communication and stakeholder management abilities.


• Ability to manage multiple priorities across different projects and geographical locations.


• Competent user of Microsoft Office and operational management systems.

What You'll Get:

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer's Days


• Financial & Life Assurance: Company Pension Scheme with salary sacrifice options


• Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents


• Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers


• Professional Development: Hands-on training and ongoing career development opportunities


• Inclusion & Belonging: Active People Networks - Disability & Neurodiversity, Unity+, Women's Network, Parent & Carer Networking Group and more


• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.