Senior Operations Control Specialist

Bank of America, N.A.; Belfast City District; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare for you and family

Pension plan

Paid parental leave

Wellbeing resources and support

Volunteer and community involvement

Job summary

Bank of America Belfast seeks an experienced Senior Operations Control Specialist to support the Global AML Operations Life Cycle Management group. The role focuses on ECDD processes, DDQ collection, and risk monitoring across GB/GM and global jurisdictions.

You will liaise with AML operations, client teams, and other bank areas to ensure regulatory compliance and high-quality KYC documentation. The position emphasizes attention to detail and cross-functional collaboration.

Qualifications

• Ample analytical, conceptual and problem-solving skills to drive root cause analysis.
• Ability to gather, prepare and present findings with business partners.
• Able to balance multiple priorities in a fast-paced environment.

Responsibilities

• Provide extended support within ECDD-related systems and AML tooling.
• Collect DDQ for High Risk Client Types/Products and support due diligence.
• Act as liaison between AML operations, client teams and bank areas.

Skills

Analytical thinking

Critical thinking

Problem solving

Data collection and entry

Data quality management

Research analysis

Collaboration

Decision making

Interpret relevant laws, rules, andReg

Time management

Tools

MS Excel

PowerPoint

SharePoint

Job description

Job Description:

Job Title: Senior Operations Control Specialist

Corporate Title: Assistant Vice President

Location: Belfast, UK

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Join Us in Belfast – A City of Opportunity and Innovation

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast‑growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank of America in Belfast

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti‑Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

Role Description

The Global AML Operations (GAO) organization is a central control function which governs, facilitates, and oversees the end‑to‑end AML program across all GB, GM businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls to effectively manage AML and economic sanctions risks. Life Cycle Management Group is part of AML Operations. The Life Cycle Management Group supports Global Banking (GB), Global Markets (GM), and Consumer Businesses detecting high risk within business through ongoing monitoring and due diligence. This is managed through 4 Centers of Excellence (COEs) - AML Screening, Client Activity Monitoring, Enhanced Client Due Diligence (ECDD) and Economic Sanctions.

The Sr. Ops Control Specialist will support the Life Cycle Management ECDD team to drive consistency and process adherence across GB & GM AML. Key responsibilities include providing extended support within AWARE and other ECDD‑related systems, performing High Risk Client Types/Products Due Diligence Questionnaire (DDQ) collection, understanding, and anticipating inherent risks to the business. The successful candidate will be a strong, decisive, results oriented individual. He/she should possess a very high attention to detail and demonstrable accuracy of work product with an interest in operational excellence. He/she also possesses good interpersonal communication, presentation, and organizational skills. The Specialist is a liaison between AML Operation teams, Client Teams and the other areas of the bank in support of Enhanced Due Diligence requirements. In conjunction with the client teams, the Specialist is responsible for conducting due diligence and ensuring adherence to bank regulations by documenting the client's KYC information

Responsibilities:

• Providing extended support within AWARE and other ECDD‑related systems.
• Performing High Risk Client Types/Products Due Diligence Questionnaire (DDQ) collection.
• Understanding, and anticipating inherent risks to the business.

What we are looking for:

• Ample analytical, conceptual and problem‑solving skills – ability to drive root cause analysis, focus on details, identify issues, prioritize quickly and recommend solutions.
• Research analysis with the ability to gather, prepare and present findings with business partners, as needed.
• Ability to balance multiple competing priorities in a fast‑paced and multi‑layered environment.
• Intermediate level in various MS tools including Excel, PowerPoint, and SharePoint (a plus).
• Ample written & oral communication and presentation skills; able to target messaging to different audiences; provide consolidated data in a clear and concise manner.
• Experience in high volume production operational environment.
• Attention to detail & Ample organizational skills.
• Able to prioritize daily work to meet deadlines and goals.
• Demonstrates a good working knowledge of processes and adherence to procedures.
• Capability to work effectively in a team environment & ability to multitask.
• Ample time management skills.
• Prior experience working with and navigating various bank systems, Interact, Image view and outside Internet sources.
• Willingly shares knowledge, expertise and best practices with others on the team..

Skills that will help:

• Adaptability
• Analytical Thinking
• Critical Thinking
• Data Collection and Entry
• Data Quality Management
• Collaboration
• Decision Making
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Research Analysis

Benefits of working at Bank of America:

Belfast

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back‑up childcare including access to school holiday clubs and 20 days of back‑up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind‑set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.