Senior Operational Resilience & Continuity Manager

Barclay Simpson; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Barclay Simpson is seeking a skilled professional to strengthen our operational resilience framework and support crisis management activities across the organisation.

You will develop BIAs and BCPs, map critical services, and contribute to aligning with regulatory expectations. The role involves scenario testing, risk assessments, and collaboration with multiple business units to drive continuous improvement.

Qualifications

• Expert experience in business continuity and/or operational resilience.
• Experience implementing resilience frameworks (ISO22301) in complex, regulated environments.
• Strong enterprise/business focus (rather than technology-led resilience).
• Subject matter expertise in operational resilience and business continuity.
• Experience with scenario testing, impact tolerances, and risk assessment.
• Strong stakeholder engagement skills – confident, articulate, and able to influence at all levels.
• High attention to detail with strong problem-solving capability.
• Self-starter with the ability to work autonomously and manage ambiguity.
• Proven ability to deliver at pace and coordinate across teams.
• Team-oriented with strong collaboration skills.
• Experience with ServiceNow (Business Continuity module), including gathering business requirements, is advantageous.

Responsibilities

• Support incident response and recovery activities to manage crisis events and meet compliance requirements
• Develop, implement, and maintain Business Impact Assessments (BIAs) and Business Continuity Plans (BCPs)
• Contribute to the firm’s operational resilience framework, aligning with industry standards and regulatory expectations
• Identify important business services and map supporting processes, systems, and dependencies
• Assist in defining and reviewing impact tolerances to ensure service continuity during disruptions
• Participate in scenario testing and simulation exercises
• Conduct resilience risk assessments, focusing on vulnerabilities, dependencies, and third-party risks
• Collaborate with business units to develop and maintain response and recovery plans
• Monitor and report on resilience risks, issues, and incidents, escalating where appropriate
• Engage with clients to demonstrate alignment with operational resilience expectations
• Support business development activities, including RFIs, tenders, and client due diligence
• Deliver training and awareness sessions on resilience practices
• Maintain documentation to support audits and client requirements
• Drive continuous improvement through lessons learned, innovation, and stakeholder engagement

Skills

Business continuity

Operational resilience

ISO22301

Stakeholder engagement

Scenario testing

Impact tolerances

Risk assessment

ServiceNow BC module

Regulatory expectations

Attention to detail

Autonomy

Tools

ServiceNow

Job description

Barclay Simpson is seeking a skilled professional to strengthen our operational resilience framework and support crisis management activities across the organisation.

You will develop BIAs and BCPs, map critical services, and contribute to aligning with regulatory expectations. The role involves scenario testing, risk assessments, and collaboration with multiple business units to drive continuous improvement.