Senior Onsite It Support Engineer

Epergne Solutions; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Epergne Solutions seeks a Senior Onsite IT Support Engineer to deliver end-to-end endpoint support across Windows, macOS, iOS and Android. You will provide VIP-level assistance and handle real-time escalations.

The role includes AV/meeting room tech, depot services, onboarding/offboarding, AD provisioning, and ServiceNow case management in a dynamic environment. 8–10 years' experience and ITIL familiarity are preferred.

Qualifications

• 8-10 years hands-on onsite IT support or end-user computing experience.
• Strong expertise with Windows, macOS, iOS and Android platforms.
• Knowledge of networking, AV systems and VoIP technologies.
• Familiarity with IT asset management, ITIL practices and frameworks.

Responsibilities

• Provide full-scope IMAC support for endpoints and peripherals.
• Setup, configure, diagnose, and troubleshoot desktops, laptops, and mobile devices.
• Deliver VIP-level support for executive users and handle escalations.
• Maintain AV/conference room technologies and resolve urgent issues.
• Manage depot services including imaging, inventory tagging, shipping, and asset lifecycle.
• Onboard and offboard users across Active Directory and identity platforms.
• Use ServiceNow for incident management, SLA tracking, and documentation.
• Support patch cycles, software deployments, and endpoint security updates.

Skills

Windows

macOS

iOS

Android

Networking fundamentals

AV systems

VoIP

ServiceNow

Microsoft Entra (Azure AD)

MDM (Ivanti)

ITIL

VIP support

IT asset management

Education

CompTIA A+

MCP

ITIL Foundation

Tools

ProxyPro

Ivanti

ServiceNow

Microsoft Entra

Job description

Job Role: - Senior Onsite IT Support Engineer

Job Location: -Amsterdam/Hai Phong/Tokyo/Guangzhou/Shanghai/London

Experience: -8-10 Years

Job Roles & Responsibilities: -

• Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
• Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
• Deliver VIP-level support for executive users and handle real-time escalations.
• Maintain and support AV/conference room technologies, resolving urgent issues promptly.
• Manage depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.
• Execute onboarding and offboarding tasks, including user provisioning and deprovisioning across Active Directory and identity platforms.
• Use ServiceNow for incident management, SLA tracking, and documentation.
• Support patch cycles, software deployments, and endpoint compliance with security/update standards.

Job Skills & Requirements: -

• 8-10 years of hands-on experience in onsite IT support or end-user computing.
• Strong expertise with Windows, macOS, iOS, and Android platforms.
• Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
• Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).
• Familiarity with IT asset management, ITIL practices, and frameworks.
• Excellent interpersonal, communication, and documentation skills with cultural awareness.
• Certifications such as CompTIA A+, MCP, ITIL Foundation or equivalent preferred.
• Prior experience providing VIP/executive support is a strong plus.