Senior On-Duty Shift Lead – Front Desk & Bar

GOALS; Leeds; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Birthday Holiday (after 2 years’)

Paid breaks

Enhanced Pension scheme

Employee assistance program

Bonus scheme

Team incentives

40% Staff Discount on F&B

50% Discount on Goals KP

Free pitch hire (max twice/week)

Annual events

Uniform

Stream

Discount Club

Job summary

GOALS is the premier five-a-side football centre operator in the UK, offering state-of-the-art facilities and a focus on exceptional service. This role provides frontline Team Member duties and occasional Shift Supervisor responsibilities, primarily in reception and bar operations, with supervisory cover when needed and not a full-time management position.

Based in Leeds, the role requires 18+ and shifts that include evenings and weekends.

Qualifications

• Age 18+ due to licensing.
• Strong customer service and communication skills.
• Able to work evenings and weekends.
• Experience in a bar or fast-paced environment is helpful.
• Computer literacy with basic Word and Excel.

Responsibilities

• Provide professional front-of-house service.
• Manage bookings, enquiries, and payments.
• Handle face-to-face and telephone sales.
• Operate tills and booking systems.
• Maintain high standards of service and cleanliness.
• Build rapport with customers to encourage repeat visits and increased spend.
• Support promotions and club initiatives.
• Act as senior on duty in the absence of the Manager.
• Ensure service, safety, and operational standards are maintained.
• Supervise and support Team Members on shift.
• Deal with escalated customer issues appropriately.
• Carry out opening and closing procedures when required.
• Complete basic administrative and cash-handling tasks.
• Communicate effectively with the Management Team regarding issues during shifts.

Skills

Customer service

Communication

Work under pressure

Organisation

Administration

Word & Excel

Cash handling

Tools

Booking systems

POS terminals

Job description

GOALS is the premier five-a-side football centre operator in the UK, offering state-of-the-art facilities and a focus on exceptional service. This role provides frontline Team Member duties and occasional Shift Supervisor responsibilities, primarily in reception and bar operations, with supervisory cover when needed and not a full-time management position.

Based in Leeds, the role requires 18+ and shifts that include evenings and weekends.