Senior Officer - Fraud Management

Bank of China; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Bank of China (UK) Limited is seeking a Senior Officer - Fraud Management to lead complex fraud investigations, assess risk and guide remediation actions across the 1LoD. You will analyze alerts, coordinate case referrals and provide evidence-based recommendations to protect customers and the Bank.

You will collaborate with Compliance, Risk and Front Line teams, develop detection strategies, deliver training, and produce MI for senior stakeholders and committees.

Qualifications

• Experience leading complex fraud investigations.
• Strong data analysis and reporting skills.
• Understanding of UK financial crime regulations.

Responsibilities

• Investigate complex fraud cases and assess liability.
• Prepare investigation reports and MI for committees.
• Collaborate with 1LoD and 2LoD teams to improve controls.
• Provide guidance on fraud prevention and training.

Skills

Fraud investigations

Data analysis

Stakeholder management

Regulatory knowledge

Communication skills

Education

Bachelor's degree in Finance or related field

Tools

Fraud detection systems

Data analytics tools

MS Office

Job description

Financial Crime Operations department is responsible for ensuring that all financial crime risks in Bank of China (UK) Limited and Bank of China Limited London Branch (jointly referred to as the Bank) are identified, managed or mitigated within the first line of defence (1LoD). A key component of the department’s coverage is responsibility for the Bank’s operational adherence to the UK regulatory requirements, namely with regards to Customer Due Diligence (CDD), Fraud Prevention and Management, Sanctions Screening, Transaction Monitoring and the provision of adequate training and support to the front line business. As a Senior Officer - Fraud Management, you will be responsible for complex fraud investigations, alert assessment, data analysis and the implementation and enhancement of fraud controls. You will act as a Subject Matter Expert (SME), providing guidance, identifying emerging risks and supporting senior stakeholders through clear reporting and actionable recommendations to protect customers and the Bank. You will play an important role in managing fraud risk across the 1LoD. This is a full time permanent position.

Key responsibilities

• Investigate complex and escalated fraud cases, review alerts and evidence, assess liability, determine fraud typologies and ensure timely, fair and evidence-based outcomes
• Provide customer refunds where appropriate within the defined timescales
• Manage fraud cases from referral to resolution, making risk based decisions on customer contact, account restrictions, referrals, recovery actions and case closure
• Identify emerging fraud trends, assess control weaknesses and recommend improvements to strengthen fraud prevention
• Escalate material risks, including ISR and NCA referrals where appropriate
• Promote fraud awareness and deliver training across the 1LoD, supporting case reviews, quality assurance and continuous operational improvement
• Prepare investigation reports and Management Information (MI) for senior stakeholders, the second line of defence (2LoD) and relevant committees, supporting governance and regulatory reporting
• Collaborate with relevant business functions to enhance fraud detection, prevention, processes and controls, ensuring alignment with the Bank’s risk appetite

Requirements

• Degree educated in Finance, Business, or other relevant subject
• Relevant professional qualification, such as the ICA Certificate in Financial Crime Prevention, AML, or fraud investigation
• Demonstrated experience in fraud prevention, detection, investigation, or financial-crime operations within the Financial Services, preferably Banking, with the ability to independently manage complex and escalated investigations
• Experience in using fraud detection systems, case management platforms and data analysis tools
• Experience in contributing to fraud prevention strategy, detection rule optimisation, control testing and regulatory audits
• Excellent knowledge of fraud typologies, fraud risks and customer-impact considerations
• Knowledge of Retail Banking, Corporate Banking, Wholesale Banking and Financial Institutions products and processes
• Knowledge of PSD2, PSR and relevant payment services regulations
• Awareness of emerging fraud threats, including AI enabled fraud, social engineering and cross channel fraud is a plus
• Excellent data analysis, analytical reasoning and decision-making skills
• Excellent communication skills, with ability to engage effectively with senior stakeholders
• Fluency in Mandarin is desirable
• Report writing skills
• Proficient in MS Office (Word, Excel, PowerPoint)