Senior Officer - Financial Assessment & Charging - Ref: SS04026

WMJobs; Walsall; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

Walsall Council is seeking a Senior Financial Assessment and Charging Officer to lead the Financial Assessment and Charging service within Adult Social Care. The role focuses on efficient, accurate, and customer-focused processes, supervising staff and ensuring governance.

You will manage workloads, oversee client contributions, improve data quality across multiple information systems, and support staff training and development in a hybrid working environment.

Qualifications

• Experience in financial assessment and debt in Adult Social Care finance.
• Experience in line management of resources in an Adult Social Care finance setting.
• Experience of allocating and monitoring workloads to meet targets and deadlines.

Responsibilities

• Manage team workloads and provide day-to-day supervision.
• Oversee financial and client contribution processes with quality assurance.
• Develop team performance and staff training in a hybrid working environment.
• Ensure workloads are prioritised to meet service demands.

Skills

Financial assessment

Debt management

Line management

IT skills

Communication

Problem-solving

Decision making

Prioritisation

Tools

Excel

Job description

Senior Financial Assessment and Charging Officer - Ref: SS04026

G7: £35,412 - £38,220 per annum.

Walsall Council is committed to the delivery of our Proud Promises to:

• Improve outcomes and customer experience
• Improve employee satisfaction and engagement
• Improve service efficiency and performance

Are you an experienced and motivated professional with a strong background in financial assessment, charging and income recovery in Adult Social Care finance?

We are looking for a motivated Senior Officer to support the delivery of an efficient, accurate and customer-focused Financial Assessment and Charging service within Adult Social Care.

You will help manage team workloads, provide day-to-day supervision and support to staff, oversee financial and client contribution processes, and ensure strong quality assurance and governance across the service. You will play a key role in developing team performance, contribute to staff training and development and ensuring workloads are effectively prioritised to meet service demands.

You will bring experience in social care finance, financial assessments, charging and income recovery, along with strong communication, organisational and problem-solving skills.

This is a rewarding opportunity to help deliver high-quality financial services that support Adult Social Care residents and colleagues.

About You

• Experience of working in an Adult Social Care financial assessment and debt environment for residential and community care.
• Experience in line management of resources within an Adult Social Care finance setting.
• Experience of allocating and monitoring workloads to ensure service targets and deadlines are achieved.
• Working knowledge and experience of engaging with customers in Adult Social Care finance administration.
• Excellent IT skills, with the ability to work across multiple information systems and manipulate data with confidence.
• The ability to provide guidance and support to staff while maintaining high levels of accuracy and performance.
• Be confident in making critical decisions.
• Have the ability to work with minimal supervision, work to deadlines, and prioritise workloads.

Post holder will have a hybrid of office, remote and home working.

View Job Description And Employee Specification

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your ‘Supporting Information’ - reflects your own voice.

Closing Date: 27th September 2026.