Senior Officer - Financial Assessment & Charging

Walsall Council; Walsall; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

Walsall Council in United Kingdom is seeking a Senior Financial Assessment and Charging Officer to lead the Financial Assessment and Charging service within Adult Social Care. The post requires strong technical expertise in social care finance, debt management, and income recovery, plus line management experience.

You will oversee workloads, supervise staff, ensure quality governance, and drive performance improvements.

Qualifications

• Experience in Adult Social Care financial assessment and debt environment.
• Experience in line management within an Adult Social Care finance setting.
• Experience allocating and monitoring workloads to meet targets and deadlines.
• Strong IT skills across multiple information systems and data manipulation.

Responsibilities

• Manage team workloads and provide day-to-day supervision.
• Oversee financial and client contribution processes with quality assurance.
• Ensure governance and drive staff training and development.
• Liaise with customers and stakeholders to maintain service standards.

Skills

Financial assessment

Line management

Workload management

Communication

Job description

Senior Financial Assessment and Charging Officer - Ref: SS04026

G7: £35,412 - £38,220 per annum.

Walsall Council is committed to the delivery of our Proud Promises to:

• Improve outcomes and customer experience
• Improve employee satisfaction and engagement
• Improve service efficiency and performance

Are you an experienced and motivated professional with a strong background in financial assessment, charging and income recovery in Adult Social Care finance?

We are looking for a motivated Senior Officer to support the delivery of an efficient, accurate and customer-focused Financial Assessment and Charging service within Adult Social Care.

You will help manage team workloads, provide day-to-day supervision and support to staff, oversee financial and client contribution processes, and ensure strong quality assurance and governance across the service. You will play a key role in developing team performance, contribute to staff training and development and ensuring workloads are effectively prioritised to meet service demands.

You will bring experience in social care finance, financial assessments, charging and income recovery, along with strong communication, organisational and problem-solving skills.

This is a rewarding opportunity to help deliver high-quality financial services that support Adult Social Care residents and colleagues.

About you

The ideal candidate will have:

• Experience of working in an Adult Social Care financial assessment and debt environment for residential and community care.
• Experience in line management of resources within an Adult Social Care finance setting.
• Experience of allocating and monitoring workloads to ensure service targets and deadlines are achieved.
• Working knowledge and experience of engaging with customers in Adult Social Care finance administration.
• Excellent IT skills, with the ability to work across multiple information systems and manipulate data with confidence.
• The ability to provide guidance and support to staff while maintaining high levels of accuracy and performance.
• Be confident in making critical decisions.
• Have the ability to work with minimal supervision, work to deadlines, and prioritise workloads.

Post holder will have a hybrid of office, remote and home working.

Closing Date: 27th September 2026.