Senior Officer

Harvey Nash Group; City of Edinburgh; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A professional services firm in the UK is seeking a contract Senior Officer for a 3-month project. This hybrid role requires a candidate with strong customer service skills and experience in managing complex communications effectively. The ideal applicant will have significant familiarity with Microsoft 365 and demonstrate flexibility in managing tasks within a dynamic team environment. Attention to detail and the ability to facilitate online events are crucial for success in this position.

Qualifications

• Experience of managing complex and confidential communication.
• Ability to facilitate various online events with professionalism.
• Proven line management skills with a focus on coaching.

Skills

Strong customer service skills

Confident communication

Ability to work independently

Problem-solving flexibility

Attention to detail

Line management experience

Education

HND/Advanced Diploma or SCQF Level 8

Tools

Microsoft 365 (Teams, Word, Excel, PowerPoint, SharePoint)

Job description

Senior Officer - Inside IR35 - Hybrid - Edinburgh/Glasgow Market Rates Duration - 3 months

Harvey Nash's Public Sector Client are looking to bring in a contract Senior Officer to join their growing team.

Experience Required

• Experience of working both independently and as part of a team, whilst balancing a range of competing priorities
• Experience of facilitating team meetings, webinars, events and/or conferences online
• Experience communicating complex, confidential and often sensitive information with a range of staff across the organisation and with external stakeholders (both verbally and in writing)
• Ability to work with minimal supervision; to plan and prioritise own workloads, and that of your team; and to meet deadlines
• Flexible approach to learning and problem solving
• Commitment to own personal and professional development, and that of your team
• Highly developed customer service skills, with a helpful, flexible attitude
• Understanding of the need for accuracy and attention to detail
• Confident communicator with the ability to build effective working relationships with colleagues and stakeholders at all levels
• Ability to respond to confidential and sensitive situations with confidence and discretion, utilising tact, diplomacy, and persuasion skills when necessary
• Line management skills and experience including coaching and/or mentoring of team members
• Proven expertise in using Microsoft 365, in particular Teams, Word, Excel, PowerPoint and SharePoint

Desirable Experience

• HND/Advanced Diploma level qualification with indepth experience or SCQF Level 8 equivalence obtained via Professional Development Awards; Technical Apprenticeships; and SVQs
• Experience of social media management, digital content development and data entry analysis.
• Experience of supporting online events and webinars which meet all required accessibility
• Experience of working within project management environments, planning and organising a variety of tasks, including involvement in multiple projects and programmes of work
• Experience of working within a Health, Social Care or educational environment
• Experience of working flexibly in complex/sensitive environments where the parameters of the job are not necessarily clearly defined