Senior Office Manager Pharmacy

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 40,000 - 50,000; Full time

Job summary

A prominent NHS organization in Liverpool is searching for a Senior Office Manager for its Pharmacy department. The successful candidate will lead a team, manage administrative systems, and ensure compliance with policies while providing high-quality support. This role demands organizational and interpersonal skills, alongside substantial experience in office management. The candidate must also demonstrate the ability to adapt to challenges and maintain a high standard of service delivery.

Qualifications

• Considerable experience at a senior level providing effective leadership and staff management.
• High level of competency with Microsoft computer packages.
• Ability to train others and implement systems effectively.

Responsibilities

• Provide leadership and management of the administrative service.
• Manage information systems and allocate administrative tasks.
• Ensure robust management of sickness policy and recruitment processes.

Skills

Competence in use of Microsoft Word

Good interpersonal skills

Excellent verbal and written communication

Good organizational and coordination skills

Education

Degree or equivalent

Management Qualification

Job description

Senior Office Manager Pharmacy

The closing date is 22 December 2025

We are looking for an exceptional and dynamic person who has considerable experience at a senior level to provide effective leadership, staff management and a broad range of administrative assistance to a busy Pharmacy Services working across the Liverpool University Hospital Foundation Trust (LUHFT) sites.

The successful candidate must be organised, highly experienced in meetings management and the ability to train others, be able to develop and implement systems of work, working to tight deadlines, must have a high level of competency of Microsoft computer packages, excellent interpersonal skills and must be methodical with attention to detail.

As the leader of a friendly and forward-thinking administration team you will contribute to the high standard of work that we provide to the Pharmacy Department and support the department in maintaining its strong track record.

This is a cross site post between the LUHFT sites. Travel between Interview sites will be required using the Trust's inter-site transport.

Main duties of the job

The Senior Office Manager will provide a comprehensive senior leadership, staff management and lead the administrative service.

The postholder will have the overall management of the administrative responsibilities of a busy Pharmacy Department, with duties including management of information systems, allocation of administrative tasks, manage the annual leave for the admin and clerical team, manage the appraisal reviews and personal development plans. They must ensure that the sickness policy is managed robustly, along with all recruitment processes.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.

Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.

The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Job responsibilities

Please see job overview section and attached job description for further information about the role.

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This post is open to employees of the five LAASP organisation. By processing, you are confirming that you are a current employee of The Clatterbridge Centre, Liverpool Heart & Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or The Walton Centre. Confirmation will be sought for all successful applicants via an IAT. Offers will be withdrawn if the successful applicant is found not to be an employee of a LAASP organisation. Please select Yes to confirm you are an employee as stated and to proceed with an application.

Person Specification

Other

• Flexible approach to work
• Ability to support and develop others
• Understand the critical importance of confidentiality
• Supportive of staff and colleagues
• Ability to deal with difficult and sensitive situations
• Will be required to undergo training courses to support role
• Current employee of a LAASP organisation

Skills

• Competence in use of Microsoft Word
• High level ability for use of initiative and decision making
• Good interpersonal skills
• Motivation and negotiating skills
• Excellent verbal and written communication
• Good organizational and co‑ordination skills
• Ability to work independently and to take initiative

Knowledge

• Knowledge of waiting lists and admissions
• Knowledge of medical terminology

Experience

• Demonstrable office management skills
• Demonstrable creation and implementation of management systems
• Ability to work & communicate with a range of internal and external professionals
• Ability to work to under intense pressure, run multiple tasks at the same time, deal with interruptions, and work to deadlines
• Ability to plan own work load and use own initiative with limited support
• Able to adapt to changes in practices, policies and procedures
• Experience in the healthcare sector

Qualifications

• Degree or equivalent
• ECDL or relevant experience
• Management Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Liverpool University Hospital Foundation Trust