Senior Network Operations & Security Lead

NG Bailey Group; Leeds; On-site; GBP 70,000 - 110,000; Full time

Job summary

NG Bailey Group is seeking a Network Operations Lead in the UK to provide both technical leadership and strategic direction for our IT services network operations capability. You will guide Cisco, Mitel and Network Engineers, act as a senior escalation point for complex incidents, and shape the future of Fortinet, SD-WAN, security and managed network services.

You will work with Service Management, Operations and Projects to ensure smooth service transitions, risk management and delivery of

Qualifications

• Senior network operations experience in a service-focused environment.
• Strong ownership of incident, change and problem management processes.
• Proven ability to lead technical teams and guide engineers through complex issues.
• Experience with Fortinet, SD-WAN and enterprise networking security.

Responsibilities

• Provide day-to-day technical leadership for the Network Operations team.
• Set technical standards, priorities and escalation expectations.
• Coach engineers in network delivery and service-focused operations.
• Own governance, standards and consistency across network support services.
• Drive improvements in monitoring, automation and documentation.
• Act as senior escalation point for incidents and service-impacting issues.
• Support runbooks, support models and knowledge capture for ongoing support.

Skills

Leadership

People management

ITIL service management

Incident management

Stakeholder management

Tools

Fortinet

SD-WAN

Cisco

Mitel

Job description

NG Bailey Group is seeking a Network Operations Lead in the UK to provide both technical leadership and strategic direction for our IT services network operations capability. You will guide Cisco, Mitel and Network Engineers, act as a senior escalation point for complex incidents, and shape the future of Fortinet, SD-WAN, security and managed network services.

You will work with Service Management, Operations and Projects to ensure smooth service transitions, risk management and delivery of